Osoba Oluwapelumi Stephen

OSOBA, OLUWAPELUMI STEPHEN Email:-- Lagos State, Nigeria. PROFESSIONALSUMMARY Passionate and results-driven Customer Service Representative with over 3 years of experience serving as the primary point of contact for clients across various sectors. Skilled at handling customer inquiries, resolving issues, and upselling via phone, email, chat and social media. Strong multitasking and excellent communication skills with proficiency in MS Office and CRM tool. Ready to thrive and grow my career in a customer-focused environment. SKILLS • Strong interpersonal and leadership skills • Computer-literate (proficient in Microsoft Office Suite and related tools) • Strong verbal and written communication skills • Proficiency in Microsoft Office and CRM tools (Hubspot, Zoho) • Customer Service & Client Support • Strong Interpersonal and Problem-solving Skills • Multitasking & Time Management • Ability to adapt to changing processes and customer needs • Sales & Product Upselling • Strong sense of teamwork and collaboration • Strategic and holistic thinking • Attention to details and highly organized with the ability to manage multiple projects simultaneously in a fast-paced environment WORKEXPERIENCES Customer Support & Admin Intern (Hybrid)January 2025 – March 2025 Ogun State Health Insurance Agency (OGSHIA), Ogun State • Assisted clients with health insurance inquiries and support. • Verified delivery of medical supplies to health centers and managed stock updates. • Supported documentation processes and client engagement activities. Customer Support and Warehouse ManagerFebruary 2020 – November 2024 OMNIBIZ AFRICA, Lagos, Nigeria • Contacted customers via phone and chat to confirm order needs, schedule deliveries, and offer product upsells. • Provided real-time customer support, resolving inquiries and ensuring satisfaction. • Managed warehouse operations, including inventory control and staff supervision. • Tracked stock levels, handled expiry checks, and generated reports for procurement and sales teams. Sales Representative & AdministratorSeptember 2017 – January 2020 Murphy Just Like That Telecommunications, Panseke, Abeokuta - Ogun State, Nigeria. • Served as PA to the Director, managing appointments and internal communications. • Handled customer inquiries and supported sales of telecommunications products. • Managed inventory records and sales documentation. • Supervised daily operations during new branch setup and monitored petty cash spending. EDUCATION Olabisi Onabanjo University – Ogun State, Nigeria January 2020 – August 2024 Bachelor of Education (B.Ed.) in Secretarial Administration LEADERSHIP ROLES - President, Educational Management and Business Studies Students’ Association (EMBSSA-OOU), January 2024 – August 2024 - Public Relations Officer, Nigerian Universities Education Students’ Association (NUESA-OOU), October 2022 – May 2023 CERTIFICATIONS 1) Advanced Microsoft Office Suite Certification 2) Leadership and Team Management Training 3) Inventory and Supply Chain Management Basics REFERENCES Available upon request.