Osman Paz

I am a bilingual professional (English and Spanish) with over nine years of experience providing customer service, technical support, and operational assistance for U.S.-based companies. Throughout my career, I have developed a strong ability to manage customer accounts, resolve issues efficiently, and deliver high-quality service in remote environments.

In my most recent roles, I worked as an Appointment Setter for ZeroRez and as a Customer Service and Administrative Assistant for Credit Queen, where I handled CRM data entry, client communications, account reconciliation, and process coordination. Before that, I supported customers at Comcast (Xfinity) and Amazon, consistently exceeding satisfaction and performance goals. These experiences enabled me to refine my interpersonal, communication, and sales-oriented skills, all of which are essential for managing inbound and outbound communications effectively.

In addition to my background in operations and support, I have been expanding my technical expertise through a Digital Marketing course on Udemy. As part of my learning process, I built a WordPress landing page using Elementor, plugins, and custom themes: https://uvecosmartbottle.com/. This hands-on experience gave me practical knowledge in WordPress design, SEO optimization, and user experience, all crucial elements in promoting and supporting digital products.

I am passionate about helping customers find the right solutions while promoting tools that truly add value. I enjoy learning about new technologies, improving workflows, and collaborating with cross-functional teams to drive business growth. My goal is to combine my background in customer service and operations with my growing expertise in WordPress and marketing to support clients and enhance their sales experience.

I am confident that my technical aptitude, strong communication skills, and proactive approach make me a great fit for the WordPress Support Specialist position. I am excited about the opportunity to contribute to a company that values innovation, customer satisfaction, and professional growth.