Osman Flores
Customer Service Representative
SKILLS
Customer success and support specialist with 5+ years of experience in
high-volume service, fraud prevention, and technical support across
financial and tech sectors. Recognized for precision, adaptability, and
strong written English communication. Currently excelling at Microsoft
in B2B client engagement, leveraging Salesforce and ServiceNow to
deliver seamless customer experiences for global partners.
High-volume data entry
and customer ticket
handling
Proficient with
Salesforce, ServiceNow,
and Microsoft Office
Suite
Strong English written
EXPERIENCE
Accedo Technologies 2017 To 2018
Target – Customer Service Representative
OneLink 2019 To 2020
Fitbit – Technical Support Agent
communication (Email,
Sitel Group 2020 To 2023
Scripts)
MoneyGram – Fraud Prevention Agent
Capital One – Back Office & Dispute Resolution
Ability to multitask,
prioritize, and manage
time effectively
Concentrix 2023 To Present
Microsoft – Customer Success Specialist
Fast learner with processoriented mindset
E D U C AT I O N
Maria Auxiliadora School – Primary and Secondary Education
LA N GUAG ES
Spanish – C2
English – C1
Keiser University – English Language Training
Universidad Nacional Politecnica (currently studying, 4th year)
