OSISIEYE AKANDE
CUSTOMER SERVICE REPRESENTATIVE
CAREER OBJECTIVE
CONTACT-
Customer-centric professional with proven track record of
exceeding customer expectations and providing exceptional service.
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Excellent communication skills, with the ability to quickly develop
Abuja, Galadimawa 900107
rapport with customers and resolve complex service issues. Skilled
in using CRM and help desk software to effectively manage
https://www.linkedin.com/in/osisiyeAkande
customer accounts, troubleshoot technical issues, and resolve
escalated customer complaints.
05/12/1993
EXPERIENCE
Customer Service Representative
July 2022 - Present│Globacom, Abuja, Fct
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Maintained working knowledge of internal policies, procedures, and
services to appropriately address customer issues.
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Determined charges for services requested and arranged for billing.
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Provided first-call resolutions to customers' complaints
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Maintained knowledge of company products to provide helpful
suggestions and recommendations to customers.
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Displayed strong organizational skills while managing multiple
projects simultaneously.
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Maintained a high level of professionalism when dealing with
difficult customers.
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Adhered to company policies and procedures while providing
superior service.
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Provided exceptional customer service to clients in fast-paced call
center environment.
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Maintained logs and documentation to detail key information
regarding incoming and outgoing calls.
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Resolved customer complaints promptly and efficiently.
Analyzed and collected customer information to prepare service
reports.
Ensured customers' satisfaction
Analyzed and collected customer information to prepare product or
service reports.
Navigated multiple computer systems and applications and utilized
search tools to find information.
Nigeria
SKILLS
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Report Creation
Freight Operations
Account Management
Customer Relations
Active Listening
Microsoft Word
Computer Proficiency
Time Management
Project Management Abilities
Livechat Messaging
Process Transactions
CRM Software
Customer Relationship Management
Google Docs
Critical Thinking
Product Organization
Managing Multiple Tasks
Records Preparation
Microsoft Windows
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Followed up promptly on all unresolved cases from previous shifts.
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Participated in team meetings to discuss new ideas for improving
the overall quality of customer service provided.
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Greeted customers by name and displayed respectful attitude,
helping develop rapport with customer base and build lasting
relationships.
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English
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Developed and maintained positive relationships with customers by
providing timely, accurate information and solutions to their
inquiries or problems.
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Hausa
Fluent
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Developed strong customer relationships and loyalty through
effective communication.
Identified opportunities for upselling additional products or services
based on customer needs.
Front Office
June 2019 - May 2020│Federal Ministry of Industry Trade and
Investment , Abuja, Fct
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Provided assistance with special events or functions as needed.
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Ensured compliance with safety regulations and company policies.
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Analyzed front office data to identify opportunities for improvement.
Managed front office operations, including scheduling staff and
assigning tasks.
Addressed and resolved client or customer inquiries to foster
superior standards of service.
Coordinated with other departments to ensure smooth functioning
of operations.
EDUCATION
Bachelor of Science (B.S.) in Sociology
January 2018
Kogi state University , Ayingba, Kogi
REFERENCES
References available upon request
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Documentation
Filing
LANGUAGES
Fluent
