Osiris Antonio Hernandez Vasquez
$8/hr
Technical support, Customer service, Sales, G Suite Support.
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 41 years old
- Location:
- Sonzacate, Sonsonate, El Salvador
- Experience:
- 10 years
Other
About
10+ years of call center experience since May 2007
As L1 I've communicated with customers via phone call, email, and chat. As L2, I've helped L1 agents as Subject Matter Expert providing ideas on how to troubleshoot complex issues and taking service compliant and technical escalations via phone call and follow up via email as well.
I've also been in the Sales area as phone agent for Order Modification (cancel and re-enter) doing my best to upsell and later a Sales Subject Matter Expert in the Consumer and SMB Technical Support Departments to help agents find opportunities to upsell during their phone calls.
Skills
