Osiobe Mirabel Ogheneruona

OSIOBE MIRABEL OGHENERUONA Virtual Assistant Port Harcourt , Nigeria |-| https://www.linkedin.com/in/ogheneruona-osiobe SUMMARY As a skilled Virtual Assistant and Customer Support Specialist with a strong background in administrative support, I bring a wealth of expertise in optimizing workflows and enhancing client satisfaction. With a detailoriented approach and a commitment to efficiency, I excel in managing tasks, handling inquiries, and ensuring seamless communication across digital platforms. Known for my proactive mindset, exceptional organizational skills, and strong problem-solving abilities, I am passionate about helping businesses streamline operations and achieve their goals. My focus is always on delivering outstanding support, fostering positive relationships, and driving productivity through structured and effective solutions. TECHNICAL SKILLS Calendar and schedule management Email and inbox management Task prioritization and time management Microsoft Office & Google Workspace Online research and data gathering. Professional email and chat handling Project management tools Cloud storage management Report writing and documentation Strong attention to detail Confidentiality and discretion Ability to multitask effectively PROFESSIONAL EXPERIENCE Customer Support Representative (Remote) 5-Talent Design Academy Feb 2024 - Feb 2025 Responded to customer inquiries via email, chat, and social media, maintaining a 98% response rate within the first 24 hours. Assisted in troubleshooting technical issues, reducing student complaints by 30% through efficient problem resolution. Managed class schedules and student records, increasing organizational efficiency by 40%. Provided support that led to a 95% customer satisfaction rating based on student feedback. Implemented a streamlined communication process, reducing response delays by 25%. Service Advisor (Internship - Onsite) Floritech Automotive Workshop Aug 2023 - Feb 2024 Assisted clients with technical inquiries, improving first-contact resolution by 35%. Explained complex engineering solutions in simplified terms, increasing customer understanding by 50%. Conducted follow-ups with clients, leading to a 20% increase in customer retention. Collaborated with engineers to improve service delivery, reducing client complaints by 15%. EDUCATION University of Port Harcourt , Rivers State Bachelor's in Engineering (B. Eng) ADDITIONAL INFORMATION Languages: English Certifications: Customer Support Specialist with Acce10X Africa Virtual Assistant course with ALX Africa 2024