Osinachi Ezidinma

OSINACHI EZIDINMA - |-| LinkedIn | Nigeria VIRTUAL ASSISTANCE | CLIENT SUPPORT SPECIALIST Highly organized and detail-oriented executive/administrative assistant with over 5 years of experience supporting C-suite executives and senior management. Proficient in managing calendars, scheduling meetings, and coordinating travel arrangements to ensure smooth operations and maximize productivity. Skilled in preparing and editing correspondence, reports, and presentations with a keen eye for accuracy and professionalism. Adept at handling confidential information with discretion and maintaining strict confidentiality. Strong interpersonal and communication skills, with the ability to liaise effectively with internal and external stakeholders. Experienced in managing office operations and providing administrative support to enhance overall efficiency and organizational success. CORE TOOLS • • • • • • Google Suite MS Suite | Canva HubSpot | Zapier ClickUp | Intercom Zoom | Loom | Slack Monday.com | Trello CORE SKILLS • • • • • • Virtual Assistance Problem Solving Executive Assistance Team Collaboration Appointment Setting Excellent Communication • • • • • • Adaptability Online Research Open mindedness Attention to details Task Management Emotional Intelligence PROFESSIONAL EXPERIENCES Administrative Virtual Assistant | Blue Print Boxing Gym USA 2022 - 2024 • Managed executive calendars, scheduled appointments, and coordinated virtual meetings to ensure efficient time management and optimal utilization of resources. • Assisted with data entry, document preparation, and database management tasks to support organizational operations and maintain accurate records. • Developed a comprehensive database management system, leading to a 30% reduction in data entry errors and improved data accuracy. • Conducted research, compiled reports, and prepared presentations on various topics to facilitate informed decision-making and strategic planning processes. • Handled correspondence, including emails, phone calls, and virtual inquiries, providing timely responses and maintaining effective communication channels leading to 20% increase in response time. Executive Virtual Assistant | Beepletech Company USA 2021 – 2022 • Managed executive calendars, scheduling appointments, and coordinating meetings with internal and external stakeholders. • Handled email correspondence, phone calls, and virtual inquiries, providing prompt and professional responses on behalf of executive. • Assisted with travel arrangements, including booking flights, hotels, and transportation, ensuring smooth and efficient travel logistics resulting in a 25% reduction in travel related expenses. • Prepared reports, presentations, and documents for executive meetings and presentations, ensuring accuracy and professionalism, which led to 15% increase in report presentation and documentations for the executive. Administrative Virtual Assistant | Student Leasing Services, USA 2020 - 2021 • Acted as the primary point of contact for student leasing services, overseeing the development and implementation of leasing strategies. • Achieved a 15% increase in leased properties by optimizing leasing strategies based on market trends and student preferences. • Improved student satisfaction ratings by 20% through personalized onboarding experiences and prompt assistance during the move-in process. • Engaged with landlords, tenants to address inquiries and enhance communication efficiency by 25% through streamlined processes and timely responses, resulting in improved tenant satisfaction scores. Executive Virtual Assistant | Legacy Law Firm, USA 2019 – 2020 • Effectively organized and maintained executive calendars, scheduling appointments, meetings, and court appearances. Ensured seamless coordination of schedules to optimize time management and productivity. • Created visually appealing Canva designs for various marketing materials, including social media posts, infographics, and promotional banners, enhancing the company's brand image and online presence. • Wrote engaging and informative blog articles on topics relevant to the company's industry and target audience, driving traffic to the website and increasing engagement with potential customers. • Conducted research and analysis to identify trending topics and keywords for blog content, optimizing articles for search engine visibility and attracting organic traffic to the company's website. • Assisted in drafting, editing, and formatting legal documents such as contracts, pleadings, and briefs. Ensured accuracy and adherence to legal formatting standards, contributing to the firm's reputation for excellence. KEY ACHIEVEMENTS • Wrote engaging and informative blog articles on topics relevant to the company's industry and target audience, driving traffic to the website and increasing engagement with potential customers. • Conducted research and analysis to identify trending topics and keywords for blog content, optimizing articles for search engine visibility and attracting organic traffic to the company's website. • Implemented safety protocols and emergency procedures, ensuring the well-being of gym members and staff during training sessions. • Developed and implemented a student record management system, reducing errors and improving data accuracy by 25%. EDUCATION Bachelor of Science in Biology Education – BSc. ED University of Nigeria, Nsukka 2021 TRAINING & CERTIFICATIONS Digital Witch IT Support ALX Africa | IT Support Fundamentals | Virtual Assistance -