Osias Lafleur

Osias Lafleur  KM 14 Autopista Duarte, Calle los Rieles #-, Santo Domingo Este, Republica Dominicana  10/24/1985  - - OBJECTIVE My goal is to travel to Canada and work efficiently and effectively as well as grow with a prestigious organization in the field of contruction, Restaurant, Customer support, so as to achieve self-realization and accomplishment of organizational goals. I am also available for any type of position for which I am qualified and which can progressively offer me many more opportunities, training, promotions. EDUCATION 08/2011 - 01/2016 UDO&M (Universidad Dominicana O&M) Electronic engineering ( Graduated ) 05/2011 - 07/2011 INFOTEP Restaurant Waiter 01.2008 - 01.2009 Calvary charpel(Haití) Computing 01/2006 - 01/2008 WI(Wonderful Institute) English EXPERIENCE 10/2016 - present ALORICA DOMINICAN REPUBLIC Customer Experience Agent II, Tecnical Support - Learned new skills and applied to daily tasks to improve efficiency and productivity. - Collaborated with team members to achieve target results. - Resolved problems, improved operations and provided exceptional service. - Offered friendly and efficient service to customers, handled challenging situations with ease. - Developed and implemented performance improvement strategies and plans to promote continuous improvement. 06/2016 - 09/2016 CONTACT CENTER SOLUTIONS ( CCS ) Sales Agent - Manage large amounts of incoming phone calls. -Present the products to the client and also describe them, -detail the benefits of the product - Use convincing skills to generate sales at the end of each call - Collaborated with team members to achieve target results. 01/2016 - 05/2016 JARDIN JAZMIN Restaurant Waiter - Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow. -Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. - Kept server areas clean and stocked to increase efficiency while working tables 04/2013 - 11/2015 D.C NATIONAL CARIBE CALL CENTER SRL Customer Service Agent, Money Order - Manage large amounts of incoming phone calls and emails - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Collaborated with team members to achieve target results. - Worked with customers to understand needs and provide excellent service. 12/2010 - 06/2013 AMWAY IBO Independent Seller of Amway Products. 03/2010 - 09/2010 OXFAM HAITI Contruction Helper -Clean and prepare construction sites by removing debris and possible hazards -Load or unload building materials to be used in construction -Dig trenches, backfill holes, or compact earth to prepare for construction -Execute construction plans and instructions from supervisors or more experienced workers SKILLS LANGUAGES  Good communication - written and oral skills English  Customer service and support French  Telephonic customer support Spanish  Teamwork Creole  Construction helper SOFTWARE SKILLS Microsoft Word Microsoft Excel Microsoft Powerpoint Microsoft Office Internet                                              