Osias Lafleur
KM 14 Autopista Duarte, Calle los
Rieles #-, Santo Domingo Este, Republica
Dominicana
10/24/1985
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OBJECTIVE
My goal is to travel to Canada and work efficiently and effectively as well as grow with a prestigious organization in the field of contruction,
Restaurant, Customer support, so as to achieve self-realization and accomplishment of organizational goals.
I am also available for any type of position for which I am qualified and which can progressively offer me many more opportunities, training,
promotions.
EDUCATION
08/2011 - 01/2016
UDO&M (Universidad Dominicana O&M)
Electronic engineering ( Graduated )
05/2011 - 07/2011
INFOTEP
Restaurant Waiter
01.2008 - 01.2009
Calvary charpel(Haití)
Computing
01/2006 - 01/2008
WI(Wonderful Institute)
English
EXPERIENCE
10/2016 - present
ALORICA DOMINICAN REPUBLIC
Customer Experience Agent II, Tecnical Support
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and implemented performance improvement strategies and plans to promote
continuous improvement.
06/2016 - 09/2016
CONTACT CENTER SOLUTIONS ( CCS )
Sales Agent
- Manage large amounts of incoming phone calls.
-Present the products to the client and also describe them,
-detail the benefits of the product
- Use convincing skills to generate sales at the end of each call
- Collaborated with team members to achieve target results.
01/2016 - 05/2016
JARDIN JAZMIN
Restaurant Waiter
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest
flow.
-Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables
04/2013 - 11/2015
D.C NATIONAL CARIBE CALL CENTER SRL
Customer Service Agent, Money Order
- Manage large amounts of incoming phone calls and emails
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up
to ensure resolution
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
12/2010 - 06/2013
AMWAY IBO
Independent Seller of Amway Products.
03/2010 - 09/2010
OXFAM HAITI
Contruction Helper
-Clean and prepare construction sites by removing debris and possible hazards
-Load or unload building materials to be used in construction
-Dig trenches, backfill holes, or compact earth to prepare for construction
-Execute construction plans and instructions from supervisors or more experienced workers
SKILLS
LANGUAGES
Good communication - written and oral skills
English
Customer service and support
French
Telephonic customer support
Spanish
Teamwork
Creole
Construction helper
SOFTWARE SKILLS
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Office
Internet