Oshilim Ayoola Chioma

Ayoola Chioma Oshilim Sales & Customer Support Specialist | Telemarketing | Lead Generation | Virtual Assistance | CRM Management Remote – Nigeria Professional Summary Results-driven Sales and Customer Support Specialist with 6+ years of experience in B2B, B2C, and SaaS sales, telemarketing, lead generation, and virtual assistance. Skilled in persuasive communication, client engagement, CRM management, appointment setting, and administrative support, helping businesses generate leads, close deals, and operate efficiently. Experienced in remote work across time zones, with strong proficiency in CRM systems, workflow tools, and dialers, delivering measurable results and exceptional client experiences. Core Skills Sales & Lead Generation: Cold Calling, Telemarketing, Lead Generation, Appointment Setting Customer Support & Virtual Assistance: Inbound & Outbound Client Communication, Email Marketing, Data Entry, Administrative Support CRM Management: HubSpot, Salesforce, Zoho, Pipedrive, Microsoft Dynamics 365, Freshsales, Insightly, SugarCRM, Zendesk Sell, Salesflare Workflow & Productivity Tools: ClickUp, Asana, Trello, Notion, Airtable Dialers & Scheduling Tools: Google Voice, Aircall, Calendly, Lemlist, Mailchimp, Snov Professional Experience Sales Development & Client Acquisition Specialist | SanlamAllianz Limited | Remote April 2022 – February 2026     Conducted outbound prospecting through cold calling, emails, and client engagement to generate qualified sales opportunities. Consistently exceeded monthly and quarterly targets, contributing to a 70% revenue increase from new and existing clients. Managed prospect pipelines and maintained detailed CRM records. Built long-term client relationships that improved conversion rates and retention. Business Development Consultant (Contract) | Pro Code Solutions | Remote, UK July 2025 – September 2025    Executed remote market research to identify potential clients and build targeted lead lists. Conducted cold outreach and follow-ups, increasing the prospect pipeline by 50%. Maintained accurate CRM records and supported client onboarding processes. Retail Sales Manager | Mutual Benefits Assurance Plc | Nigeria September 2019 – February 2022     Managed sales operations, client acquisition, and relationship management. Led outbound campaigns that increased product adoption by 25%. Implemented referral-based sales strategies generating 45% more sales opportunities. Tracked sales performance and produced reports supporting strategic growth. Education M.Sc. Information Technology — National Open University of Nigeria, 2025 B.Sc. Computer Science — National Open University of Nigeria, 2019 Certifications In-Demand Digital Skills — Digital Witch Support Community Tools & Platforms HubSpot | Salesforce | Zoho | Pipedrive | Microsoft Dynamics 365 | Freshsales | Insightly | SugarCRM | Zendesk Sell | Salesflare | ClickUp | Asana | Trello | Notion | Airtable | Google Voice | Aircall | Calendly | Lemlist | Mailchimp | Snov | Zoom