Oshilim Ayoola Chioma

AYOOLA CHIOMA OSHILIM Customer Support Specialist Executive Virtual Assistant PORTFOLIO 📍 Nigeria PROFESSIONAL EXPERIENCE Resourceful and customer-focused Executive Virtual Assistant and Customer Support Specialist with a proven track record of delivering high-quality administrative, operational, and client-facing support across diverse industries. Skilled in managing large volumes of customer inquiries with empathy, professionalism, and accuracy while ensuring prompt resolutions and seamless service delivery. Over the years, I have developed a proven ability to manage complex client interactions, maintain accurate records, and provide empathetic solutions that foster trust and loyalty. Beyond customer service, I excel in CRM administration, project management platforms, and business process automation, consistently transforming manual processes into efficient, repeatable systems that save time and reduce errors. My portfolio highlights how I apply digital tools to real business challenges, from CRM optimization to workflow automation and data reporting. CORE COMPETENCIES Technical Skills Cross-Functional Skills CRM Platforms: HubSpot, Zendesk Calendar & Appointment Management Email Marketing: Mailchimp, Apollo Email, Inbox & Phone Management Automation Tools: Zapier, Make Sales Funnel Support & Lead Nurturing Data Management: Excel, Sheets Client Onboarding & Intake Automation Project Management: Trello, Asana Problem Solving & Initiative-Taking Scheduling Tools: Calendly, Pick Time Multicultural Client Support Communication Tools: Gmail, Slack Active Listening & Feedback Handling Survey Tools: Google Forms, Typeform Empathy & Attention to Detail SLA Manaement & Report Generation Discretion & Confidentiality WORK EXPERIENCE Managing contacts on Hubspot Managing companies on Hubspot Managing Tickets on Hubspot Answering Customer’s Ticket on Freshdesk WORK EXPERIENCE Setting up Services on Picktime Scheduling mail sent to client for booking Managing Customers on Picktime Automated mails sent to clients on successful booking on Picktime WORK EXPERIENCE Email Marketing: Leads Generation on Apollo Email Marketing: Managing list of leads on Apollo Email Marketing: Running sequences of cold emails. Email Marketing: Appointment scheduled via gmail WORK EXPERIENCE Meeting Schedules on Google Calendar Scheduling a Meeting using Calendly Using Sticker Notes on Clickup to Write Upcoming Tasks/Activities Travel Management & Vacation Home Booking on AirBnB WORK HISTORY VIRTUAL ASSISTANT (BUSINESS DEVELOPER) | PRO CODE SOLUTIONS (UK) | REMOTE | 2025 Conducted market research (+10% leads). Built CRM pipelines with 100% accurate data. Designed cold calling templates that improved engagement by 18%. CUSTOMER SUPPORT SPECIALIST (BANCASSURANCE) SANLAMALLIANZ NIGERIA INSURANCE LTD. | HYBRID | 2022 – PRESENT Achieved 95%+ customer satisfaction rating. Managed insurance claims with 98% accuracy. Optimized workflows between banks & customers. RETAIL OPERATIONS MANAGER | MUTUAL BENEFITS ASSURANCE PLC. | HYBRID | 2019 – 2022 Resolved customer complaints empathetically. Improved data accuracy in CRM records. Produced performance reports for management. EDUCATION & CERTIFICATIONS 🎓 MSc, Information Technology, NATIONAL OPEN UNIVERSITY OF NIGERIA (2025) 🎓 BSc, Computer Science, NATIONAL OPEN UNIVERSITY OF NIGERIA (2019) 📜 Associate, CHARTERED INSURANCE INSTITUTE OF NIGERIA. 📜 In-Demand IT skills, DIGITAL WITCH SUPPORT COMMUNITY. 📜 Google IT Support Fundamentals, COURSERA. I can work remotely, hybrid and on-site. I am looking to connect and work with CEOs, Directors, Managers, Recruiters and Friends in the IT world. Hire me today. I am ready to bring value to your team THANK YOU