Osemikko C. Armesa

Curriculum Vitae OSEMIKKO C. ARMESA General Virtual Assistant Executive Virtual Assistant Ecommerce Equip business owners with top-notch, trustworthy virtual assistance so they can focus on their top priorities, save time, and ultimately achieve work-life balance. My mission is to lead my clients to reach their desired long-term goals and generate a team or an individual contributor who can provide the most highly profitable sales and excellent customer service to my client’s s Ecommerce business platforms and other forms of profitable business to drive positive and sustainable cash flow for the company's delighted customers. I'm a virtual assistant that can give clients the proper administrative support and customer service because of my strong organizational abilities, in-depth knowledge of company practices and strategies, and exceptional communication skills. Mobile Number: Whatsapp : - / - - Skype: +live:.cid.a6dfaf49b8b9dbc6 Email: - Facebook: https://www.facebook.com/osemikko.armesa/ Linkedin: https://www.linkedin.com/in/osemikko-armesa-/ Onlinejobs.ph: https://www.onlinejobs.ph/jobseekers/info/- Vocaroo: https://voca.ro/19WztEyu5rSE Video Sample: https://drive.google.com/file/d/1HyRmtFqI4ut7juFTyt hrLyV8EdlN1PlR/view?usp=share_link Aug 2022 - Mar 2023 VXI Global Solutions - (Fulltime) Customer Service Representative VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands AT&T (Connected Car) My role is to take orders, provide product and service information, assist customers with complaints and inquiries, and handle returns. Sometimes viewed as having a part in sales because I assist customers in understanding the goods and respond to inquiries regarding their car hotspot feature. I'm researching, looks into, and fixes user issues with the car hotspot feature. Accompanies people who contact help by phone, chat, email, and/or other channels with questions about connectivity and other issues. Jun 2019 -May 2022 Alorica Inc - (Fulltime) Customer Service Representative / Assistant Team Leader Alorica is an innovative customer experience management and Business Process Outsourcing (BPO) services solution headquartered in Irvine, California. They have provided several customer care tools and services for companies of any size and industry since 1999. SiriusXm My role is to provide technical assistance to customer on how to setup satellite radio on the vehicle. Provide troubleshooting steps on how to resolve vehicle connectivity issues. I'm also part of sales team who sells products under SiriusXm companies like radio subscriptions and radio units. I was able to reach every months qouta for 8 consecutive months I stayed with the company. I was able to excel in my position and got promoted as an assistant team leader. My team was known as one of the best teams in our campaign for many months,the major portion of the team was all internally promoted due to their outstanding leadership skills developed by me for many years. AT&T (Uverse) My role is to provide technical assistance to customer on how to setup internet connection, wireless connectivity, and any computer wiring. Provide troubleshooting steps on how to resolve television/cable issues. My daily task is to troubleshoot customer tech problems. Resolving issues related to computers, phones, tablets, modems, internet, networks, software, and the like. Sep 2022 - Mar 2023 Japan Asia Trade - (Freelance Part- Time) Shopify eCOMMERCE VIRTUAL ASSISTANT My role is to list creation and optimization of the products of my client in Shopify. I also do administrative tasks such as scheduling appointments, answering phone calls, database entries, order processing. My daily task is to manage Inventory, making sure everything is well provisioned and balanced . Adding and tracking orders Adding and tracking orders , product listing and updating product description. Feb 2022 - Jun 2022 Gem Virtual Assistant Services - (Freelance Part- Time) GENERAL VIRTUAL ASSISTANT My role is focusing on scheduling appointments, making phone calls and making travel arrangements. My daily task is to manage email accounts of my client, sorting emails and making sure everything is organized. Training and Skills Training Year VA 101 2022 Shopify 101 2023 Shopify Dropshipping 2023 Shopify basic apps operations 2023 Customer Service Training ( Siriusxm) 2019 Technical Support Training ( At&T) 2022 Leadership Peak Performance Training (Alorica) 2020 References : Name : Unissce Armesa Company: Alorica Position: Learning Specialist Phone number: - Name :Harry Crisostomo Company: Alorica Position: CSR Phone number: - Name : Arjhun Llena Company: Teletech Position: CSR Phone number: - Name : George Garcia Company: VXI Position: CSR Phone number: - Name : Aimee Grace Durado Company: VXI Position: CSR Phone number: - Name : Jade Martinez Company: VXI Position: CSR Phone number: - Name : April Danica Bierneza Company: VXI Position: CSR Phone number: - Name : Razel Mahipus Company: VXI Position: CSR Phone number: - Name : Em Abeo Company: VXI Position: SME Phone number: - Name : Sherann Masanque Company: Cognizant Position: CSR Phone number: - Name : Lovely Cachero Company: Concentrix Position: CSR Phone number:- Name :Claire Irabon Company: VXI Position: CSR Phone number: - Name : Jay Ferreras Company: Teletech Position: CSR Phone number: - Name: Stephanie Melgar Company:Sutherland Position: Tech Support Phone number: - Name: Charlotte Mae Brosas Company: Accenture Position: Media Review Analyst Phone number:- Name : Amor Lauan Company: VXI Position: CSR Phone number: - Name : Charmine Casquejo Company: MBS Solutions Position: CSR Phone number: - Name : Geri Robles Company: Concentrix Position: CSR Phone number: - Name : Ky Desucatan Company: VXI Position: CSR Phone number: - Name : Yohan Mirabuna Company: Concentrix Position: CSR Phone number: -