Curriculum Vitae
OSEMIKKO C. ARMESA
General Virtual Assistant
Executive Virtual Assistant
Ecommerce
Equip business owners with top-notch, trustworthy virtual
assistance so they can focus on their top priorities, save
time, and ultimately achieve work-life balance.
My mission is to lead my clients to reach their desired long-term goals and
generate a team or an individual contributor who can provide the most highly
profitable sales and excellent customer service to my client’s s Ecommerce
business platforms and other forms of profitable business to drive positive and
sustainable cash flow for the company's delighted customers.
I'm a virtual assistant that can give clients the proper administrative support and
customer service because of my strong organizational abilities, in-depth
knowledge of company practices and strategies, and exceptional communication
skills.
Mobile Number:
Whatsapp :
-
/ -
-
Skype:
+live:.cid.a6dfaf49b8b9dbc6
Email:
-
Facebook:
https://www.facebook.com/osemikko.armesa/
Linkedin:
https://www.linkedin.com/in/osemikko-armesa-/
Onlinejobs.ph:
https://www.onlinejobs.ph/jobseekers/info/-
Vocaroo:
https://voca.ro/19WztEyu5rSE
Video Sample:
https://drive.google.com/file/d/1HyRmtFqI4ut7juFTyt
hrLyV8EdlN1PlR/view?usp=share_link
Aug 2022 - Mar 2023
VXI Global Solutions - (Fulltime)
Customer Service Representative
VXI Global Solutions provides innovative and transformative customer care and customer
experience (CX) solutions to the world’s leading brands
AT&T (Connected Car)
My role is to take orders, provide product and service information, assist customers with
complaints and inquiries, and handle returns. Sometimes viewed as having a part in sales
because I assist customers in understanding the goods and respond to inquiries regarding
their car hotspot feature.
I'm researching, looks into, and fixes user issues with the car hotspot feature. Accompanies
people who contact help by phone, chat, email, and/or other channels with questions
about connectivity and other issues.
Jun 2019 -May 2022
Alorica Inc - (Fulltime)
Customer Service Representative
/ Assistant Team Leader
Alorica is an innovative customer experience management and Business Process
Outsourcing (BPO) services solution headquartered in Irvine, California. They have provided
several customer care tools and services for companies of any size and industry since 1999.
SiriusXm
My role is to provide technical assistance to customer on how to setup satellite radio on
the vehicle. Provide troubleshooting steps on how to resolve vehicle connectivity issues.
I'm also part of sales team who sells products under SiriusXm companies like radio
subscriptions and radio units. I was able to reach every months qouta for 8 consecutive
months I stayed with the company.
I was able to excel in my position and got promoted as an assistant team leader. My team
was known as one of the best teams in our campaign for many months,the major portion
of the team was all internally promoted due to their outstanding leadership skills
developed by me for many years.
AT&T (Uverse)
My role is to provide technical assistance to customer on how to setup internet
connection, wireless connectivity, and any computer wiring. Provide troubleshooting steps
on how to resolve television/cable issues.
My daily task is to troubleshoot customer tech problems. Resolving issues related to
computers, phones, tablets, modems, internet, networks, software, and the like.
Sep 2022 - Mar 2023
Japan Asia Trade - (Freelance Part- Time)
Shopify eCOMMERCE VIRTUAL
ASSISTANT
My role is to list creation and optimization of the products of my client in Shopify. I also do
administrative tasks such as scheduling appointments, answering phone calls, database
entries, order processing.
My daily task is to manage Inventory, making sure everything is well provisioned and
balanced .
Adding and tracking orders
Adding and tracking orders , product listing and updating product description.
Feb 2022 - Jun 2022
Gem Virtual Assistant Services - (Freelance Part- Time)
GENERAL VIRTUAL ASSISTANT
My role is focusing on scheduling appointments, making phone calls and making travel
arrangements.
My daily task is to manage email accounts of my client, sorting emails and making sure
everything is organized.
Training and Skills
Training
Year
VA 101
2022
Shopify 101
2023
Shopify Dropshipping
2023
Shopify basic apps operations
2023
Customer Service Training ( Siriusxm)
2019
Technical Support Training ( At&T)
2022
Leadership Peak Performance Training (Alorica)
2020
References :
Name : Unissce Armesa
Company: Alorica
Position: Learning Specialist
Phone number: -
Name :Harry Crisostomo
Company: Alorica
Position: CSR
Phone number: -
Name : Arjhun Llena
Company: Teletech
Position: CSR
Phone number: -
Name : George Garcia
Company: VXI
Position: CSR
Phone number: -
Name : Aimee Grace Durado
Company: VXI
Position: CSR
Phone number: -
Name : Jade Martinez
Company: VXI
Position: CSR
Phone number: -
Name : April Danica Bierneza
Company: VXI
Position: CSR
Phone number: -
Name : Razel Mahipus
Company: VXI
Position: CSR
Phone number: -
Name : Em Abeo
Company: VXI
Position: SME
Phone number: -
Name : Sherann Masanque
Company: Cognizant
Position: CSR
Phone number: -
Name : Lovely Cachero
Company: Concentrix
Position: CSR
Phone number:-
Name :Claire Irabon
Company: VXI
Position: CSR
Phone number: -
Name : Jay Ferreras
Company: Teletech
Position: CSR
Phone number: -
Name: Stephanie Melgar
Company:Sutherland
Position: Tech Support Phone
number: -
Name: Charlotte Mae Brosas
Company: Accenture
Position: Media Review Analyst
Phone number:-
Name : Amor Lauan
Company: VXI
Position: CSR
Phone number: -
Name : Charmine Casquejo
Company: MBS Solutions
Position: CSR
Phone number: -
Name : Geri Robles
Company: Concentrix
Position: CSR
Phone number: -
Name : Ky Desucatan
Company: VXI
Position: CSR
Phone number: -
Name : Yohan Mirabuna
Company: Concentrix
Position: CSR
Phone number: -
