OSDEN .V. D’SOUZA
Food & Beverage Manager
Peninsula Redpine Hotel ,
Mumbai, India
Mobile: -
E-Mail:-/-
LinkedIn URL & Skype Name: osden16d
OBJECTIVE :-
. Seeking challenging position in hospitality management that can effectively employ the acquired expertise, creative talents and commitment to excellence
SUMMARY
. With 14 years of National & International experience in the service industry
. Currently working as General Manager for Shiro Mumbai, extensively responsible for operation, handling huge crowd service, safety and designing strategy for repeat visit, daily operation, Promotion, Growth, Trainings, Cost Management & Audits.
. Former Territory Manager of China Bistro Foodlink (Mumbai area) Responsible for Four Restaurants daily operation, Promotion, Growth, Trainings, Cost Management & Audits.
. Comprehensive experience in event management, quality management and catering
. Extensive knowledge about Hotel operations, fine dining, Lounge Bar, Audit, Cost evaluation and Budgeting
. Settle conflicts of interest for exasperate, dissatisfied and intoxicated guest.
. Proficiency in designing promotions and decorations for the special occasions
. Contouring strategies for sales & marketing
. Redesigning the carte du jour and dining area layout
. In-depth knowledge about forecasting and MIS reports
. Appeared in Celebrity Foodies’ show on NDTV good times channel on behalf of Mainland China.
.Awards
1. TIME FOOD AWARD FOR THE BEST CHINESE RESTAURANT 2016.
2. Rocheston Accreditation Institute, New York as “Distinguished Restaurant honor upon Shiro Worli ,Mumbai 2017”.
. Time as a Resources, Hilton University - 2005
EDUCATION
. 3yrs Diploma (Hospitality Management), Maharashtra Technical Board of HMCT, India – 2003.
. Bachelor in Commerce (BCom Degree) Mumbai University – 2005.
. Post Graduation in Business Management, London College business management (London)
. Higher Secondary School Certificate (SSC).Thomas Baptista Junior College.Vasai -2000.
. Secondary School Certificate (SSC), St. Augustine High School, Vasai – 1998
ADDITIONAL CERTIFICATION
. ACCA-Association of Certified Charter Accountant Foundation Level - 2008
. Basic food and Hygiene, Hilton University - 2005
. Health and Safety, Hilton University - 2005
. Building customer relationship, Hilton University - 2005
. Communication at work place, Hilton University - 2005
SKILL SET
.Customer Service Excellence
. Training & Mentoring
.Hotel Operations . Budgeting
.Catering . Quality Management . Auditing.
.Event Management . Staffing & Development
.Culinary & Hospitality Management . Supervision
.Vendor Management . Shift Allocation
.Strategies for Sales & Marketing . Inventory Management
. Decorations & Promotions . Performance Review
ACHIEVEMENT
. Award Received :- TIME FOOD AWARD FOR THE BEST CHINESE RESTAURANT 2016
.Being on Times of India for News Paper Article August 2014 interviewed for how we keep up the Food taste without Ajinomoto.
. Appeared in celebrity foodies show on NDTV good times channel on behalf of Mainland China
.Conferred several appreciations from the clients and the senior management
WORK EXPERIENCE
Sr. No
Designation
Firm
Duration
1
Food & Beverage Manager
Peninsula Redpine Hotel, Andherri
May 2019- Till Date
2
Asst. General Manager
Shiro, JSM Corporation PVT LTD
Oct 2016 – April 2019
3
Territory Manager
China Bistro (Food Link PVT)
May 2013 – Oct 2016
4
Sr.Asst Restaurant Manager
Mainland China ( Specialty Rest)
Feb 2010 – April 2013
5
F & B Supervisor
Ramada Hotel, Mumbai
Sep 2009 – Feb 2010
6
Bartender
Hilton London Metropole , UK
Sep 2006 – March 2009
7
F & B Associate
Hilton Pucktup Hall, UK
May 2005 – April 2006
8
F & B Associate
Marriott Hotel, Pawai Mumbai
Jan 2004 – April 2006
Peninsula Redpine Hotel.
Food & Beverage Manager
May 2019 – Till Date
Responsibilities:
Over all responsible for the entire F00d & Beverage operation of the hotel, from the Banquet, Room Service & Restaurants The Stables (Restro Bar) & Rodeo Drive (Night Club)
Maximize company income generation Minimize and manage client debts.
Maintain a high level of customer satisfaction by ensuring that excellent service standards are attained and maintained in areas related to the contract Establish and maintain sound business relationships with all clients to ensure maximum business retention.
Effectively manage the operations assigned to ensure that high standards and operational controls are actually being maintained at all times.
Visit the operations site on a regular basis and discuss operational problems as well as decide corrective measures.
Comply strictly and at all times with government regulations.
Prepare annual business plans and budget proposals for all clients and secure agreements for increases/renegotiations as appropriate.
Manage reports to clients on actual financial performance against budget to ensure financial objectives are met.
Manage the entire financial side of the operations and achieve financial targets set for each Unit by controlling every financial document required to manage a unit Maximize services.
Report to the General Manager & Directors oversight.
Shiro, JSM Corporation PVT LTD
Asst. General Manager
Oct 2016 – April 2019
Responsibilities:
Lead Lounge & Clubbing operations and strategic direction with full responsibility for individual and corporate clientele.
Report to the Operation Director and general oversight of 52 employees with 3 operation managers 2 supervisors.
Oversee major pricing decisions on food budgeting with Chef-in-charge and perform monthly financial evaluation.
Contributing information and recommendations to strategic plans and reviews.
To perform other tasks or projects as assigned by Operation Director.
Implementing production, productivity, quality, and customer-service standards.
Making business plan for the year and next year.
Introducing new concept of promotions.
Creating business plan for the next year.
Submit to the Operation Director monthly report including but not limited to sales, guest satisfaction, actual performance versus forecasted, operational concerns and suggestions for improvement.
Created social media presence to improve marketing and develop customer outreach strategies.
Hiring and developing training program for the Operation managers and staff.
Also helping the company to setup a new Outdoor catering venture with first successfully carried out outdoor for 500 pax office catering in Fractal LTD, Goregaon last month.
China Bistro 4 Outlet (Worli, Dadar Chembur and Thane) (Food Link PVT)
Territory Manager
May 2013 – Oct 2016
Responsibilities:
Heading 4 Restaurant with a general oversight of 200 Employees 8 Manager 4 Supervisor.
Assists with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property.
Assists with monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long-term profitability for the property.
Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Assists with managing the Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
Ensures guest complaint resolution procedures are implemented within the purview of the property class philosophy and service. Submit to the Head of operations a monthly report including but not limited to sales, guest satisfaction, actual performance versus foretasted, operational concerns and suggestions for improvement.
Reviews employee work schedules and works closely with Assistant Front Desk Managers to balance employee needs with work demand.
Mainland China ( Specialty Restaurant LTD)
Sr.Asst Restaurant Manager ( Unit Head)
Feb 2010 – April 2013
Responsibilities:
Training and developing staff.
Handling key aspects of the restaurants.
Training facilitator as well coordinator for the unit.
Corporate package sales handling..
Handling corporate clients with respect to assistance and grievances.
Handling and coordinating with the vendors and suppliers.
Setting up internal processes and laying new sops for staff.
Maintenance and upkeep of the outlet.
Assist the outlet in charge in daily/weekly/monthly report generation.
Taking out door operation
Ramada Hotel, Mumbai
F & B Supervisor
Sep 2009 – Feb 2010
Responsibilities:
Support the management operations and decisions. Assist the daily meeting.
On a day to day basis plan, organize and direct the work of the team.
Encourage and coach the department and to develop team work and work practices to deliver excellent standards.
Comply with all Companies policies and legal requirements related to the operations of the catering with special reference to Health and safety standards.
Maintain staff efficiency morale at the highest level by ensuring a smooth and professional operation of the restaurant.
Ensure customer satisfaction by monitoring team performance specially in providing superior service and quality products at all times.
Assigned to train new team members, provide leadership through effective communication.
Consistently delight the guest and provide superior food quality, service and cleanliness.
Assisting the Manager in doing monthly equipment inventory, in-charge of beverage requisition.
Created social media presence to improve marketing and develop customer outreach strategies
Hilton London Metropole , UK
Bartender
Sep 2006 – March 2009
Key Responsibilities
Making the Guest Happy
Maintaining Bar stocks opening and closing stocks.
Follow FIFO stocks.
Controlling cost for liquor and beverages.
Dealing with the supplier for deal and promotions
GLOBAL EXPOSURE
. Interacted with international clients
. Worked in United Kingdom for 4.5 years
LANGUAGE SKILLS
. Fluent in English , Hindi, Marathi
. Basic knowledge of French
REFERENCES
. Available on Request
AVAILABILITY
. Do not possess a bond with the current employer
. Willing to attend the personal ,Telephonic and Skyp interview.
