Oscar Fred Michael

OSCAR FRED MICHAEL No. 26 Busa Street, Mashafa Road, Mpape, Abuja Tel:- E-mail:- PROFESSIONAL SUMMARY Dynamic and customer-centric professional with over 10 years of experience in customer service, financial advisory, and marketing. Adept at providing exceptional customer support, resolving inquiries, and enhancing client satisfaction in both in-person and remote settings. Proficient in using technology-driven solutions to streamline processes and improve service efficiency. A team player with excellent problem-solving skills, strong communication abilities, and a passion for delivering top-tier customer experiences. CORE SKILLS & COMPETENCIES ✔ Excellent verbal and written communication skills ✔ Strong problem-solving and conflict resolution abilities ✔ Customer relationship management (CRM) ✔ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) ✔ Live chat, email, and phone customer support ✔ Ability to work independently and in remote environments ✔ Data entry and documentation ✔ Multitasking and time management ✔ Sales and customer retention strategies ✔ Social media customer engagement WORK EXPERIENCE Customer Service Officer First Bank Nigeria Limited | Jan 2012 – Nov 2019 Provided front-line support, handling customer inquiries via phone, email, and in-person. Assisted customers with account updates, ATM card issuance, and reactivation of dormant accounts. Effectively resolved customer complaints, ensuring satisfaction and improved retention. Maintained strong client relationships by providing timely information on banking services and products. Collaborated with internal teams to enhance service efficiency and streamline customer interactions. Financial Advisor First Bank Nigeria Insurance Limited | July 2020 – Present Advised clients on financial products and long-term investment strategies. Educated customers on risk management solutions and helped them diversify funds for future gains. Developed and maintained client relationships, ensuring high customer engagement. Conducted virtual and in-person meetings to discuss personalized financial plans. Marketing Officer United Bank for Africa | Aug 2008 – Jan 2009 Acquired new customers and managed banking relationships. Promoted various banking products and services to increase market penetration. Conducted follow-ups with clients to ensure continued satisfaction and service usage. EDUCATION & CERTIFICATIONS Postgraduate Diploma in Information Technology (Distinction) Hands-On Institute of Information Technology | 2012 Higher National Diploma (HND) in Mass Communication Nuhu Bamalli Polytechnic, Zaria | 2015 Ordinary National Diploma (OND) in Mass Communication Nuhu Bamalli Polytechnic, Zaria | 2007 TECHNICAL PROFICIENCIES ✔ Microsoft Office Suite (Excel, Word, PowerPoint) ✔ Customer Relationship Management (CRM) tools ✔ Email and chat support platforms ✔ Social media engagement ✔ Basic IT networking and troubleshooting LANGUAGES English (Fluent) Hausa (Fluent) SPECIAL ABILITIES ✔ Ability to build and maintain positive relationships with clients ✔ Strong persuasive and negotiation skills ✔ Works efficiently under pressure and tight deadlines ✔ Fast learner, adaptable to changing environments ✔ Excellent attention to detail and accuracy ✔ Passion for helping people and resolving their issues effectively REFERENCES Available upon request.