Osazele, Joy Oriakhi

OSAZELE, JOY ORIAKHI Customer Service,Sales and Appointment setter Abuja, Nigeria.  (+ 234 - , ( + 234 -  osazeleoriakhi@ gmail. com PROFILE SUMMARY Meticulous, organized, and knowledgeable individual with in-depth knowledge of business development, business analysis, auditing coupled with extensive experience working with computers and resolving any support issues that arise. A proactive individual with a proven track record of employer and client satisfaction in providing technical support, IT project coordination, data analysis, and customer service to clients. Very thorough and detail-oriented with a commitment to continuous learning, delivery of perfect technical expertise, and exceptional customer service. SKILLS OVERVIEW •Upselling \Sales •Cold \Warm Calling •Shopify Knowledge •E-commerce •Gorgias •Phone / Chat Support • Zendesk •CRM software •Email Management •Data Entry •Effective communication •Microsoft Office •Problem solving •Critical thinking WORK HISTORY MPS Ltd | Remote, USA (February 2024- December 2024) Customer Service Representative/Cold Caller • • • • • • • • Asked open ended questions to assess customer needs. Contacted customers to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events. Maintained current knowledge of products and resources to assist customers with their questions. Collected customer feedback and made process changes to exceed customer expectation goals. Qualified leads by asking relevant questions, and gathering information about clients' budgets, needs, and timelines. Made outbound calls to potential clients, effectively communicating and promoting publishing services offered by the company. Collaborated effectively with team members to provide comprehensive support to potential clients. Resolved customer complaints effectively, maintaining a calm and professional demeanor while acknowledging and apologizing for any inconvenience. Provided effective solutions and information to customer inquiries and concerns, actively listening to their needs and fostering stronger relationships. Rent to Own Services (Remote) USA ( January 2023 - February 2024) Cold caller | Appointment setter • • • • • • • • • Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company. Qualified leads by asking relevant questions, gathering information about clients' budget, needs, and timeline. Scheduled appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process. Actively listened to customer inquiries and concerns, providing appropriate solutions and information. Handled customer complaints with calmness and professionalism, acknowledging and apologizing for any inconvenience, and resolving issues to maintain customer satisfaction. Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. Collaborated effectively with team members to provide comprehensive support to potential clients. Stayed updated on real estate market trends to engage in informed conversations with potential clients. Consistently met monthly targets for lead generation and call volume. Document Verification Hub End User Support Agent • • • • • • ( July2022- December 2022) Delivered real-time assistance via phone, email, chat, and remote desktop tools to resolve user issues. Managed incoming support tickets using ticketing systems by categorizing, prioritizing, and ensuring timely resolution of all service requests and incidents. Identified recurring or complex issues and provided first-level support, escalating unresolved matters to specialized IT teams when necessary and effectively communicated technical issues to senior technical staff for further investigation. Delivered exceptional customer service by maintaining a professional, courteous, and patient attitude while managing high-volume support requests. Ensured that users felt supported, understood, and valued throughout the entire issue resolution process Collaborated with cross-functional teams, including network engineers, software developers, and system administrators, to ensure seamless system integration and resolve complex user issues in a timely manner. Cimaron Integrated Services Limited (May 2021 – July 2022) Executive Assistant • • Conducted thorough research, gathering relevant data to assist in the preparation of reports for senior executives, ensuring all information was accurate and up-to-date. Managed and organized the executive's daily schedule, coordinating meetings, appointments, and • • travel arrangements to ensure optimal time management and efficiency. Organized and scheduled internal and external meetings. Prepared detailed minutes of meetings, highlighting key takeaways, action items, and follow-up tasks for distribution to stakeholders. Accompanied executives to meetings, presentations, and various events, providing logistical support, taking notes, and assisting with any needs during engagement TLS Contact (UK Visa Application Centre) Operations Agent • • • • • • (November 2020– April 2021) Managed visa and consular services for government’s clients around the world. Attended to applicants by taking their Biometrics, Uploaded documents that are presented by applicants and checking their payments records. Communicated with applicants (By telephone or face to face) to provide information about VISA applications. Examined all relevant information / documents presented by applicants. Recorded and maintained all application by ensuring accurate and timely data entry with zero errors. Ensured that the entire visa application process is completed within the mandated Turn Around Time. QUALIFICATION B.Sc. Computer Science 2016 – 2020 Landmark University Senior Secondary School Certificate Federal Government Girls College Ibusa . 2007 – 2013 CERTIFICATION National Youth Service Corps (2022) Advanced VLSI Design (2023) INTEREST I love knowing the inner workings of gadgets, so I spend my spare time learning about them and process improvements. I am big on personal growth and improvement, hence I love to take new courses and read books that help me lead and perform better at the workplace. REFERENCES Available on request •