Osatohanmwen Faith Agbonavbare
Experienced customer success Agent, Treasury support and Universal Banker
OSATOHANMWEN FAITH AGBONAVBARE.
LinkedIn: https://www.linkedin.com/in/faith-agbonavbare
SUMMARY
● Organized and analytical banking professional recognized as one of the fastest and
most accurate transaction processors in the team, with exceptional attention to
detail, strong administrative skills, excellent reporting ability and commitment to
customer success.
EDUCATION
University Of Benin, Benin City. Edo state | Oct 2015 – Dec 2019
B.Sc. in Statistics
Second class Upper(2.1)
Auchi polytechnic, Auchi. Edo state.
|
National diploma (OND) in Accountancy
Upper credit
Nov 2013 – Aug 2015
WORK EXPERIENCE
Teacher and Administrative Assistant(NYSC). May 2021–April 2022
SplendidMinds Junior Academy. Lokoja, Kogi.
● Taught all Grade 2 and Grade 4 subjects, ensuring effective learning and academic
development.
● Monitored student attendance and tuition payments to maintain accurate school records.
● Managed and updated databases on student performance and academic progress.
● Organized and maintained inventory of educational materials, teaching tools, and
classroom supplies.
● Assisted in coordinating academic activities and supporting administrative operations
Graduate Trainee ( Freelance)
VI-M Professional Solutions. Isolo, Lagos.
Aug 2022– Oct 2022
● Posted job listings and accounting-related content daily across digital platforms to
enhance engagement and visibility.
● Created and edited high-quality accounting content for blogs and social media channels.
● Handled customer inquiries and complaints, providing timely and effective solutions
while ensuring customer satisfaction through follow-up communication.
ACCOUNTS ASSISTANT (CASHIER)
Vineyard Hospital. Ejigbo, Lagos.
Feb 2023- Sep 2023
● Handled cash transactions, collections, and issuance of receipts with accuracy and
accountability.
● Assisted reception staff with patient bookings, inquiries, and in-clinic coordination to
ensure smooth operations.
● Maintained and balanced the petty cash drawer daily, keeping accurate logs and receipts
for financial records.
Customer Support/Telesales Associate.
Oct 2023 - Dec 2023
OurPass Business Bank. Victoria Island, Lagos
● Responded promptly and accurately to customer inquiries via phone, email, and chat.
● Identified customer needs and guided them in using specific product features effectively.
● Informed customers about new products, features, and promotional offers to enhance
engagement.
● Contacted potential and existing customers using prepared scripts to promote products
and services.
● Entered and updated customer information in the database to ensure data accuracy.
● Monitored sales performance and supported efforts to achieve team targets.
TREASURY SUPPORT (HYBRID)
Allianz Nigeria Insurance Plc. Lagos Island. Lagos. Jan 2024 - Feb 2024
● Prepared and communicated daily banking activity reports to relevant departments.
● Recorded and documented all payments accurately at the close of each business day.
● Maintained up-to-date financial records, cash logs, and reconciliation spreadsheets.
● Processed treasury payments and confirmed payments through the GAPS platform.
● Issued receipts and processed transactions using the TurnQuest system.
Universal Banker
Standard Chartered Bank Nigeria
March 2024 till date
●
Delivering excellent customer service by resolving account inquiries, complaints, and
service requests with professionalism and empathy.
●
Processing high-volume cash transactions accurately, ensuring zero discrepancies
and compliance with banking policies.
●
Assisting customers with deposits, withdrawals, funds transfers, and card services
while maintaining efficiency and confidentiality.
●
Educate customers on banking products and digital channels, improving customer
adoption and satisfaction.
●
Balance cash drawer daily and prepared reports with 100% accuracy to support
branch financial integrity.
●
Handling sensitive customer data in line with regulatory standards (KYC/AML/CDD),
ensuring compliance and trust.
●
Built strong client relationships by actively listening and providing tailored banking
solutions.
●
Supports smooth branch operations by collaborating with colleagues to meet service
and sales targets.
Professional Certification
Financial analyst and modeling valuation(FMVA)
Corporate finance institute. ALX Africa
SKILLS
● Completed internal AI training focused on responsible use, human–AI collaboration,
and AI tools for enhancing business productivity and customer service
● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), spreadsheet
analysis, internet research and banking softwares.
● Strong Written and Verbal Communication Skills
● Able to work independently and collaboratively within a team.
● Excellent Attention to details
● Good use of CRM software (Zendesk) for customer relationship management
REFEREES
Available On Request
