Osasona Ifeoluwa Ruth

 Osasona Ifeoluwa Ruth SUMMARY A result driven Customer Support Specialist with a proven track record in troubleshooting, problem solving, and delivering quick problem resolutions. Exceptional in providing customer service through various channels, including Live chat, Email and Social media. Known for ensuring an outstanding customer experience through efficient communication, Excellent interpersonal skills, Time management, and effective personalized assistance to customers. EXPERTISE IN: Live Chat support Email Handling and Support Appointment Setting Shopify Social media management and customer engagement CRMs tools : Hubspot ( Setting up Ticket,Customer feedback, Report and Analytics), Freshdesk, Gorgias, Salesforce, Zoho CRM, Slack, Teleforce, Intercom, etc. Workflow tools:: Monday.com, Asana, Zapier and Trello Data entry : Excel , Google spreadsheet. Market Research. A self-motivated individual who always strives to acquire new skills and be updated on technology, I am available and open to new positions, opportunities and skills. WORK HISTORY EDWARD GROUP OF JOURNALS - EXECUTIVE CUSTOMER CARE REPRESENTATIVE Discovered customer’s underlying needs by asking probing questions Follow up on customer contacts and concerns Consistently exceeded customer expectations by delivering prompt and personalized assistance, resulting in a 30% increase in customer satisfaction scores Olasco Incorporation Customer Service Representative 2022 - 2023 Attended to customer’s questions and complaints and provided prompt solution and support through CRMs tools Engaged and guide customers through seamless and enjoyable purchase process, enhancing overall sales Demonstrated adept time management skills and upheld company policies while delivering exceptional customer satisfaction, resulting in a 25% increase in customer experience ratings Education Service Hub Software Certified January 2024 HUBSPOT ACADEMY . Customer Service skill and tools November 2023 Digital Witch Support Community LANGUAGE English and French