OSARUMWENSE OPENIYI
6, Community street, off Journalist Road, Arepo, Ogun state, Nigeria.-(-)
PROFILE STATEMENT
I am a strategic creative thinker, change agent and a team player who maintains a high level of excellence, diligence and a good human relationship in any establishment I find myself.
PERSONAL INFORMATION Date of Birth: 6th October, 1990. Gender: Female
Nationality: Nigerian
EDUCATION
Delta State University, Abraka, Delta state 2010 - 2014
B.Sc. Human Physiology (Second Class Upper Division)
WORK EXPERIENCE
Lugo Connect Dec 2020 – Till date
Virtual Customer Care Representative
Attend to service providers and customer complaints.
Provide technical support to service providers on mobile app usage.
Update service providers on any changes or update on the mobile app and company policies.
Communicate with customers on the progress of their requests.
Obtain feedback from customers after service delivery.
Ensure close out of escalations by customers and service providers.
Adbond Harvest and Homes June 2020 – Till date
Virtual Assistant
Recruit new e-staffs.
Weekly training of e-staffs.
Follow up with e-staff sales and payment of commission.
Ensure customer satisfaction.
Market Land property to customers.
Adbond Harvest and Homes March 2020 – June 2020
E-Staff
Market Land property to customers.
Follow up clients for complete payment.
Ensure customer satisfaction.
Children Academy Nursery and Primary (CANP), Benin, Edo state.
Basic Science Teacher Sept. 2017 – Nov. 2018
Taught core concepts of Basic science as stated in the curriculum
Carried out practical for better understanding
Prepared students for State and National Science Competitions.
SKILLS
Microsoft Word, Excel and Power point
Google Doc and sheet
Coda
Slack
Digital Marketing (Social media)
People Management
CERTIFICATIONS
Chattered Institute of Customer Relationship Management (CICRM)
EXTRACURRICULAR ACTIVITIES
Music, Acting, Making new friends and Tourism
OTHER ACHIEVEMENTS
Recruited more than 150 E-staffs in April 2021 for Adbond harvest and Homes.
Best remote customer care representative in List Electric from February till April 2021.
E- staff of the Month (April, May and June 2020) at Adbond Harvest and Homes.
REFERENCES
Mr. Oluwagbemiga Adekoya
Co-founder
Adbond Harvest and Homes Limited-
Mr. Shola Olanrewaju Co-founder
List Electric Limited-
