Osarumwense Olajide

Dear Prospective Client,

I AM ALWAYS ONLINE AND WILL RESPOND SWIFTLY!!

Do you need a reliable, swift and efficient Customer Support Specialist experienced in providing exceptional customer support services to your clients? LOOK NO FURTHER!!!

Supporting customers and solving their issues & complaints brings me fulfilment. I am experienced at interacting with clients of diverse temperaments. I have had over 3 years work experience as a Customer Support Agent and over 2 years experience as a Virtual Assistant.

I can work in a variety of niches including:

📌Retail

📌Fashion

📌Healthcare

📌Fitness

📌Ecommerce

My Key Services & Skills include:

✔ Customer Service/ Support/ Follow-up

✔ Email/ Phone/ Chat Support (Customer Service)

✔Inbound/ Outbound calls

✔Online Research

✔Data Entry & Visualization

✔Leadership & Proactiveness

✔Scheduling & Calendar Management

✔Social Media Management

✔Graphic Design

✔Prepare presentations

✔Make Travel & Accommodation bookings & prepare Itinerary

I am skilled communicating with customers and teammates in fluent ENGLISH Language through phone calls, emails, SMS and chat messaging. Online CRMs I am proficient at include:

💬 Zendesk, FreshDesk, 

💬 Intercom

💬 Hubspot

💬 Helpscout

💬 Gorgias

💬 Open Phone

Other software, I am proficient with includes:

📧 Slack

📧 Asana

📧 Trello

📧 Shopify

📧 Microsoft tools (Word, Excel, PowerPoint, OneDrive, Teams, Outlook)

📧 Google Suite (Docs, Sheets, Slides, Mail, Drive, Meet, Calendar)

📧 Calendly, Acuity

📧 Canva

MY WORKSTATION comprises of:

🖥 A Dell laptop

🖥 A noise cancelling headset

🖥 A quiet and distraction-free environment

🖥 An Internet WIFI connection and a back-up

🖥Steady Electricity, a laptop power-bank and a generator

🖥 An Android Phone

🖥 A comfortable desk and a chair

🖥 A plain background for video calls/ meetings

If you are looking for a reliable individual to represent your brand and provide a TOP-NOTCH support to your clients/ customers, feel free to contact me. I am available for further discussion regarding your business requirements.

Sincerely,

Osas