Osaruese Winifred Ohikhuare

OSARUESE WINIFRED OHIKHUARE Benin city, Edo state  - - Objective To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Experience September 2022 - Feb 2023 Prudential zenith life insurance Customer service representative -Resolved customers inquiries, complaints and issues providing insightful solutions. -Answered on bound calls to greet and assist customers with various needs and to help them make purchase on company's product. -communicated clients over phone,email and chat platforms. -carefully evaluated insurance applications to check risk level of insuring clients. -Developed relationships to maximize opportunities and achieve profitable growth. Feb 2023 - June 2023 Presco limited Virtual Assistant -handled confidential and sensitive information with utmost discretion to maintain high level of professionalism and confidentiality -Handled email correspondence to maintain clear, concise and timely communication with clients. -managed clients email inbox,responding to emails based on specifics guidelines. -created and maintained digital files, documents and database to drive easy accessibility and organization of information. Aug 2023 November 2023 M.K and sons auto Customer service representative Built strong knowledge of products line to assist customers in selecting product. -Resolved product and service issues promptly. -provided solutions, recommendations and replacement with empathy and positive feedback. -communicated with clients over phone, email and chat platforms. November 2023 January 2024 Chico trust limited Data entry -Entered data by inputting alphabetic and numeric information using established procedures -searched for and investigated information contained in files. -converted paper files into electronic formats using computer database. -compiled,sorted and verified the original documents prior to data entry. September 2021 - April 2022 Pearls galmour limited Virtual assistant -Managed clients email inbox, responding to emails based on specifics guidelines. -Created and entered delegated information into database. -updated office calendar with new meetings,events and appointments to avoid over booking. -proofread business documents to check for spelling and grammar errors. July 2022 September 2022 Ripple medical Data entry -Entered data by inputting alphabetic and numeric information using established procedures. -proofread and revised business documents and correspondence to eliminate grammar errors. -verifu outdated data to make necessary changed to records. March 2022 June 2022 Karromtravels Ltd Data entry -transferred data from hard copy formats into computer and database system. -Stored completed documents in appropriate location. -checked completed documents for errors to make necessary corrections. September 2021 - January 2022 Shoprite Customer service representative -Addressed customers concerns,complaints and resolved issues promptly. -Enagaged customers to understand needs, resolve issues and products questions -Built strong knowledge of products line to assist customers in selecting products. January 2021 July 2021 Koye's gourmet Virtual Assistant -Handled email correspondence to maintain clear concise and timely communication with clients. -managed clients email inbox responding to emails based on specific guidelines. -updated office calendar with new meetings and events to avoid over booking. Education 2019 Skills Adaptability Communication Ambrose Alli University Philosophy/Bachelor of Arts 2.99 Time management Problem solving Microsoft office Teamwork Languages English Edo Reference Joy dimowo - Prudential zenith Customer service representative--