OSARIEMEN UWAILA OBODOEKE
Benin City, Edo State, Nigeria | - |-
Professional Summary
8+ years Customer Success Manager exceptional at building strong credible relationships. Thorough monitoring and
measuring customer satisfaction and taking action to remedy any concerns. Demonstrable success in thinking strategically
while providing consistent customer satisfaction and retention in fast-paced environments.
Skills
● Customer loyalty building
● Complaint resolution
● Problem solver
● Customer sales support
● Telephone skills.
● Jira
● Zendesk
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Exceptional communication
Customer service expert
Strategic sales knowledge
Relationship-building
Complaint handling
Sales negotiating
Sales inquiry handling
Experience
Customer Service Representative
03/2022 –08/2024
DataHarbor Insights Limited- Benin City, Edo State, Nigeria
● Responded to customer queries and provided excellent customer service.
● Upheld data integrity by ensuring key account details and actions logged in CRM software.
● Handled live chat queries within strict timeframe targets.
● Provided post-sales support to improve customer retention and leverage upselling opportunities.
● Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
● Drove customer retention, building engaging relationships through every interaction.
Customer Support Representative
Bincloud Solutions Limited- Yaba, Lagos State
● Spearheaded cross-functional teams, conducting in-depth operational analysis.
● Scrutinised files, records, and historical data for development requests, optimizing efficiency.
● Resolved escalated issues and conflicts, achieving a remarkable 40% boost in satisfaction.
03/2020 – 02/2022
Customer Service Specialist
Houptril Farms- Benin City, Edo State, Nigeria
● Identified and secured new business opportunities, contributing to a 20% revenue surge.
● Surpassed revenue targets through strategic new account development.
● Collaborated across departments, exploiting emerging customer trends for business growth.
01/2017 – 01/2020
Customer Service Representative
Rhoda Group of Schools - Benin City, Edo State, Nigeria
● Dispensed information about systems and processes with clarity and precision.
● Responded promptly to inquiries, efficiently handling complaints and feedback.
● Managed back-end escalated issues, ensuring swift and effective resolutions.
10/2014 – 11/2016
Customer Service Representative
Wecango Holidays – Lagos, Nigeria.
● Dispensed information about systems and processes with clarity and precision.
● Responded promptly to inquiries, efficiently handling complaints and feedback.
● Managed back-end escalated issues, ensuring swift and effective resolutions.
04/2013 – 06/2014
Education
Bachelor of Law: Law
University of Benin – Benin City, Edo State, Nigeria.
Certificates
● Allison: Microsoft Excel 2019 Beginners.
● EDGE: Agile fundamentals.
● Linkedin: Customer service foundations.
● SideHustle: Customer Service Representative certification.
● Linkedin: Product management: Customer development
Achievements.
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Diagnosed and resolved technical issues, achieving a 30% reduction in support ticket resolution time.
Analyzed customer behaviour data, leading to a 25% increase in personalized service offerings.
Executed advanced functions in the Microsoft Office Suite, enhancing team collaboration by 20%.
Leveraged Google Suite tools to streamline communication, increasing productivity by 15%.
Delivered exceptional customer service, resulting in a 40% improvement in overall satisfaction.
Developed and implemented functional requirements, contributing to a 25% faster project delivery.
Provided efficient phone support, handling a daily average of 50 inquiries with a 90% resolution rate.
Implemented Agile methodologies, resulting in a 20% increase in project adaptability and efficiency.
Managed inbound inquiries, optimizing response time and achieving a 15% increase in customer engagement.
Administered business operations, resulting in a 30% improvement in organizational efficiency.
Utilized Zendesk for efficient ticket management, reducing response time by 25%.
References
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Available upon request.
