Osama Soliman

Osama Mohamed Soliman Virtual Assistant | Administrative Support | Client Communication location: Alexandria, Egypt E-mail:-| phone: - ⸻ Professional Summary Organized and proactive administrative professional transitioning into the virtual assistant field, with a solid background in customer service. Trained in managing calendars, inboxes, travel logistics, document creation, and online tools through hands-on coursework and practical exercises. Strong communication skills, problem-solving abilities, and attention to detail developed from years of frontline client interaction. Eager to support professionals and businesses with reliable and efficient remote assistance. ⸻ Key Skills • Email & Calendar Management • Travel Booking & Meeting Coordination • Google Docs, Sheets, Slides, Forms • Data Entry & Expense Tracking • Presentation Formatting & Note-Taking • Forms Creation & Record Management • Client Communication & Support • Project Task Follow-Up & Organization ⸻ Technical Tools • Google Workspace • Microsoft Office (Word, Excel, PowerPoint) • Project & Task Management Platforms • Remote Communication Tools (Zoom, Slack, Gmail) ⸻ Relevant Training Virtual Assistant Training Program – ALX Africa Remote | 2024 – 2025 • Learned core skills for remote support, including inbox and calendar management, project coordination, and meeting preparation. • Completed real-world simulations in communication, data handling, and document organization. • Gained proficiency with productivity tools and best practices in remote work. ⸻ Professional Experience Customer Service Representative – Sutherland Global Remote | 2023 – 2024 • Handled customer inquiries via phone and email, resolving issues professionally and efficiently. • Maintained accurate digital records and supported internal reporting. • Gained experience using client-focused systems and multitasking in fast-paced environments. ⸻ Education Diploma in Commerce – Business Administration Alexandria, Egypt Equivalent to General Secondary Certificate ⸻ Languages • Arabic: Native • English: B2 – Professional Working Proficiency ⸻ Volunteer & Event Experience Event Organizer – Techne Summit 2023 Library of Alexandria, Egypt • Assisted in organizing a large-scale tech and entrepreneurship event, handling logistics and supporting speaker coordination. • Helped guide attendees and maintain smooth session flow throughout the event. Volunteer – Resala Charity Association Alexandria, Egypt | 2020 • Contributed to community support activities, including organizing donation drives and assisting with logistics for outreach events. • Gained teamwork and time management skills through hands-on volunteering ⸻ References Available upon request