Osama R.K.
Istanbul/Turkey, Baghdad/Iraq-
Professional Summary
Experienced data analyst with over 4 years of expertise in utilizing data visualization and manipulation tools to optimize
organizational performance. Proven ability to gather requirements, identify key metrics, and create dynamic dashboards and
reports. Experience in the telecommunications and e-learning industries. Looking to bring value to a new organization through my
expertise.
Area of Expertise
SQL, Power BI, Tableau, Tableau Prep, Tabluea Server, Qlik Sense, Python, Excel, Sales & Negotiation, Microsoft Office,
Google Suite, Customer Service, Project Management Body of Knowledge, Agile Methodology, Time management,
Documentation, Communication skills, Six Sigma, Market Research
Employment Background
Business Development Specialist
Noon - The Social Learning Platform
09/2021 - 09/2022
Established relationships with teachers and negotiated exclusive contracts, leading to an expansion of course
offerings and a boost in student enrollment
Developed and implemented a strategic plan for course offerings, collaborating closely with marketing and sales
teams to drive revenue and establish a strong brand presence
Managed BD department budget by planning for annual expenses, creating cost reports for each teacher,
ensuring payments were made accurately and on time while also maximizing efficiency and minimizing costs.
Conducted extensive market research to accurately price courses and identify top-performing teachers, resulting
in a competitive edge in the e-learning industry
Demonstrated strong negotiation skills and consistently closed contracts with teachers, resulting in a high
retention rate and a positive reputation within the industry.
Managed the teachers, identified issues and barriers , coordinate with team members to meet needs of teachers
and prevent issues from recurring
Data Analyst
EarthLink Telecommunications
12/2019 - 08/2021
Created and Co-led the establishment of the business intelligence department, providing training and guidance
on data Manipulation tools such as Tableau, Power BI, SQL & Excel to team members.
Designed and developed high-level dashboards for key performance indicators (KPIs) to track organization-wide
progress and success
Collaborated with various departments to gather requirements and determine key metrics for tracking and
reporting
Conducted data analysis to identify opportunities for improving the company's ticket system, resulting in
increased efficiency and productivity
Utilized Tableau dashboards to monitor and optimize departmental performance, implementing changes to
improve KPI tracking and identify areas for improvement
Created comprehensive reports highlighting departmental performance, enabling senior management to make
informed decisions on how to optimize and grow the business
Developed and implemented a predictive analytics model to forecast future trends and identify potential risks and
opportunities for the company
Quality Process Specialist
EarthLink Telecommunications
07/2019 - 12/2019
Led efforts to document, improve, and organize Over 180 processes for various departments, using face-to-face
interviews and business process modeling techniques to ensure thoroughness and accuracy
Created dynamic ad-hoc reports, KPIs, and dashboards using data visualization tools, enabling departments to
track and optimize their performance
Trained and mentored a team of eight employees on best practices for process documentation, helping to
establish a new department and drive a company-wide campaign to document all processes
Utilized Lean Six Sigma and other process improvement methodologies to identify and address inefficiencies and
optimize the performance of various processes
Actively sought and incorporated feedback from employees and individuals to drive continuous improvement and
enhance the effectiveness of processes
Demonstrated strong project management skills in leading the re-documentation and improvement of over 180
processes across the organization
Developed 10 business processes to streamline operations and improve efficiency, a comprehensive process
(customer-to-customer) for service requests that combined processes from various departments to optimize
company performance
Quality Process Engineer
10/2017 - 06/2019
Responsible for quality checking customer complaints related to the company's operations, tracking problems and
following up with each department, ensuring customer satisfaction .
Conducted interviews, phone calls, emails, and meetings to document processes for various departments and
sections within the quality team.
Created reports, KPI's, and SLA's based on requests from departments, utilizing documented processes.
Managed and maintained electronic and physical archives of all company processes and related documents.
Created a department website using Wordpress to provide access to processes for the entire company.
Trained individuals from other departments on process documentation techniques and standards.
Education
Bachelor's degree in Computer Engineering Technology
Al-Mansour University College • Baghdad
09/2014
Certificates
1. Data Visualization: Tips and Tricks | LinkedIn • 02/2022
2. Data Visualization: Best Practices | LinkedIn • 01/2022
3. Power BI Data Visualization and Dashboard Tips, Tricks, & Techniques | LinkedIn • 01/2022
4. Tableau for Data Scientists | LinkedIn • 01/2022
5. Tableau 2020 A-Z: Hands-On Tableau Training for Data Science | Udemy • 04/2021
6. Tableau 20 Advanced Training: Master Tableau in Data Science | Udemy • 04/2021
7. Statistics for Data Analysis Using Excel | Udemy • 04/2021
8. DAT207x: Analyzing and Visualizing Data with Power BI | Microsoft • 09/2019
9. DAT101x: Introduction to Data Science | Microsoft • 05/2019
10. Six Sigma Green Belt Training | Udemy • 04/2019
11. Six Sigma Yellow Belt Professional | VMEdu Inc. • 07/2018
12. (PMI-ACP)® Exam Prep | Samalfager LLC - Maples • 05/2018
13. PMP® Exam Prep Course | Samalfager LLC - Maples • 05/2018
