Osama Fazal

Osama Fazal Lahore, Punjab, Pakistan linkedin.com/in/osamafazal- - Summary Industry is changing from IT to Business, so am I. From IT Specialist in Jazz to Account Manager at Dell EMC (PG Services UK) and currently working as Brand Architect at Symphony Commerce - ESW Capital US, I have worked in around all major ecosystems of IT, E- Commerce and Telcom environment for around a decade. I present myself as a techno-commercial specialist who has managed teams and deliver results. Experience Brand Architect Symphony Commerce Apr 2018 - Present (2 years 1 month +) I am working as Customer Brand Specialist for symphony commerce (ESW Capital) and taking care of brands' need for their day to day operations including, but not limited to, promotions, weekly / monthly / Semi annual sales. • Deliver what support cannot to save clients time, money and better customer experience. • Perform direct tasks from clients for orders, products, sales, promotions via code and DB updates. • Advanced troubleshooting from graylogs, Database, STRIPE, warehouse integration and other 3rd party tools • Weekly reports for sales, revenue, customers and various matrices. Achievements • Saved almost $40,000 quarterly by supporting issues waiting for Engineering fix • Training to Support and Brand Agents to perform self service for daily basic issues, reducing 65% of L1 tickets Partner Crossover for Work Apr 2018 - Present (2 years 1 month +) Crossover connects companies to the best talent from around the world and provides a seamless end-to-end solution for remote team management. Technical Consultant ( PG Services UK ) Dell EMC Jan 2016 - Jun 2018 (2 years 6 months) Technical Consultant for Unified Fault Management Project - Jazz and Warid I am part of EMC trained professional team, who has successfully integrated below interfaces with EMC ViPR SRM Suite for Fault and Performance Monitoring. 1) Solution Packs • AVAYA VoIP ACM • Brocade FC Switch Osama Fazal - page 1 • EMC Centera • HP EVA • HP Storage Works P9000 • IBM SAN Volume Controller • IT Servers Landscape • Microso SQL Server • Oracle Databases • Oracle MySQL Databases 2) AppDynamics and vFabric Hyperic • MFS • Siebel CRM • Billing Platform • Biometric Platform • E-CARE Platform • EFICS Platform • EMS Platform • ICT Platform • IT Security Platform • MNP Platform • RA Platform Manager - Engineering Project Delivery & Management Afiniti Sep 2015 - Dec 2015 (4 months) My job responsibilities includes: Working as part of the Project Management Office (PMO), coordinating among different Project Managers for client deployments • Grooming project artifacts and ensuring Project Plans are up to date for different projects. • Assisting the Soware Development and Engineering team in accordance with the defined SDLC towards Product Backlog grooming in the form of User Stories for changes required against deployments. • Conducting weekly meeting to interface multiple Engineering and Deployment teams for strategic deployments that needs custom solutions. Specialist - Provisioning Planning & Implementation (Product Development) Jazz Aug 2012 - Aug 2015 (3 years 1 month) I am responsible for integrating various end systems with CRM. Including top of the line middleware, TIBCO, and provisioning system, Comptel InstantLink, is being used as a platform for integration with different Network Elements. Job responsibilities • Comptel Instantlink service activation & provisioning solution change requests analysis, design and implementation. • Comptel Instantlink service activation & provisioning solution integration with new Network Elements. • Comptel Instantlink service activation & provisioning solution administration. Osama Fazal - page 2 • Comptel Instantlink service activation & provisioning solution operations. • New VAS Projects Design & Implementation. • Solution Architecting, Design, Integration of core Telecom components/systems. • Project Integration into existing environment. • Solution Architecture Design. Executive Engineer in Core Network Planning Wateen Telecom Limited Jan 2010 - Jul 2012 (2 years 7 months) I am responsible for implementation and handover of core projects with finalized scope and design. • Working with Core Network Operations team to provide support for hardware installations, configurations and migrations of servers and routers for Data Core, IN/VAS, C4, C5 and RAN teams. • End to end ERP requisitions for Core Projects Inventory. • Furnishing Project Plan capturing all stakeholders and assigned timelines. • Testing & commissioning and handover to operation wing. Education National University of Computer and Emerging Sciences Bachelor's Degree, Telecommunications 2005 - 2009 Government College University (GCU), Lahore FSc, Pre Engineering 2002 - 2004 Licenses & Certifications Comptel Catalog 8.1 - Comptel Honors & Awards Performance Award - Mobilink - 2014 Nov 2014 Osama Fazal - page 3