Osagiede Abel
Benin City, Nigeria |- |-| LinkedIn
PROFESSIONAL SUMMARY
Dedicated and results-driven Customer Support Specialist with over 2
years of experience delivering exceptional service in fast-paced
environments. Skilled in handling customer enquiries, resolving
complaints, and maintaining high levels of satisfaction through clear
communication and efficient problem-solving. Proficient in using tools
such as Microsoft 365, CRM software, and live chat platforms to
manage support tickets and streamline customer service processes.
Known for a calm demeanor, patience, and the ability to build positive
relationships with clients and team members alike.
CERTIFICATIONS
● Microsoft 365 Administrator
● Customer Service Excellence Certification
● Conflict Resolution Certification
SKILLS
● Effective Multichannel Communication: Communicated with
clients and partners via email, slack, zoom, professional written
and verbal English
● Exceptional Time Management & Prioritization: Coordinated
multiple tasks and deadlines across clients in different time
zones, consistently meeting all deliverables
● Customer-centric & Proactive Problem-Solver: Addressed client
issues quickly and went the extra mile to maintain satisfaction
and retention
● Tech-savvy & Quick Learner: Adapted to new tools like
AI-powered schedulers, CRM platforms, and automation
software with minimal training time.
● Resilient under pressure, maintaining professionalism in
stressful situations.
WORK EXPERIENCE
Supervisor - January 2023 - present
Dstrct Benin
● Supervised a team of over 80 employees, providing
guidance, training, and support to ensure high-quality
performance.
● Oversaw daily operations, ensuring efficiency,
productivity, and adherence to company policies and
procedures.
● Resolved conflicts, addressed customer complaints, and
implemented solutions to improve processes and
operations.
Manager - February 2020 - December 2022
PlayHouse Benin
● Developed and implemented business strategies to drive
growth, improve efficiency and enhance customer satisfaction.
● Oversaw daily operations, ensuring effective resource
allocation, budgeting and risk management.
● Built and maintained relationships with internal and external
stakeholders, including customers, suppliers and partners.
Customer Support Specialist - August 2020 - November 2021
De9mics Consult - Remote
● Provided timely and professional support to over 60 customers
daily through phone, email, and live chat, ensuring high
satisfaction rates.
● Resolved customer complaints and inquiries efficiently reducing
repeat issues by 25%
● Utilized Microsoft Outlook and Teams to manage client
communication, follow-ups, and internal coordination.
● Created and shared help guides, FAQs, and service
documentation using Microsoft Word and SharePoint.
● Scheduled virtual meetings and follow-ups using Microsoft
Teams and Outlook calendar.
● Maintained a calm and professional attitude in high-pressure
situations, contributing to a 90% positive customer feedback
rating.
EDUCATION
University of Benin (Uniben) - Edo state. December 2018 - April
2024
Bachelor of Science in Industrial Physics.
