Oruan Happiness Chrisphanie

ORUAN HAPPINESS CHRISPHANIE NO 5 CHUKWUMATI LANE, OFF KALA ROAD WIMPEY PORT-HARCOURT, RIVERS STATE, 5002-- www.linkedin.com/in/happiness-oruan-a https://www.upwork.com/freelancers/~0165e333cb35b68018 Objective: Highly motivated and detail-oriented Airbnb Virtual Co-host with a proven track record of optimizing property listings, managing bookings, and ensuring exceptional guest experiences. Adept at utilizing Airbnb tools and platforms to enhance property visibility, drive bookings, and maximize host revenue. Seeking a challenging Virtual Co-host position to leverage my skills in property management, customer service, and marketing to help hosts achieve outstanding results on Airbnb. Professional Experience: Airbnb Virtual Co-host | Lewes Country-Side Home UK July, 2023 – September 2023 Collaborate with property owners to optimize Airbnb listings, enhance property descriptions, and upload high-quality photos to attract potential guests. Manage guest inquiries, bookings, and communication promptly and professionally, ensuring a seamless booking experience. Implement dynamic pricing strategies to maximize host revenue, adjusting rates based on demand, local events, and market trends. Coordinate cleaning and maintenance services to ensure properties are well-maintained, clean, and ready for guest arrivals. Conduct regular market research and competitor analysis to stay updated with industry trends and enhance property competitiveness. Handle guest check-ins and check-outs, providing detailed information about the property, amenities, and local attractions. Resolve guest issues and complaints promptly, maintaining a high level of guest satisfaction and positive reviews. Customer Service Representative | Ambi-general UK March, 2022– March, 2023 Assisted customers with product inquiries, order placements, and issue resolutions, ensuring high levels of customer satisfaction. Maintained accurate customer records, tracked service inquiries, and followed up with customers to ensure their concerns were addressed. Collaborated with cross-functional teams to improve customer service processes and enhance the overall customer experience. Online research products on Ali-express, and Alibaba, upload products on Shopify, and eBay and carry out blog posts on WordPress. Education: Bachelor of Computer Science (BSC) Novena University November, 2009 – August, 2013 Skills: Proficient in the Airbnb platform, including listing optimization, calendar management, and pricing strategies. Strong communication skills, both written and verbal, with the ability to interact effectively with guests and property owners. Excellent organizational and time management skills, capable of multitasking and prioritizing tasks effectively. Customer-focused mindset with a commitment to providing exceptional service and creating positive guest experiences. Knowledgeable about local attractions, events, and amenities to assist guests with recommendations and enhance their stay. Basic understanding of property management, including coordinating cleaning services and maintenance. References: Available upon request.