Orobomena Eleluwor

OROBOMENA ELELUWOR House 27, Number One Luxury Estate,Off Sam Mbakwe St. Apo, Abuja, Nigeria - - PROFILE SUMMARY Dedicated customer success maven who has spent a great deal of time prioritizing customer satisfaction and maximizing positive experience through exceptional customer service. My background in banking and property management has helped me hone skills necessary for resolving customer complaints and promoting conflict resolution. I am proficient at building working relationships with clients and teammates. More so, I have a knack for excellence, scrupulous attention to detail, excellent verbal and written skills, and an ability to work in a high-stress environment while meeting deadlines. I am accustomed to working on multiple projects simultaneously and my value differentiation is found in my work ethic and ability to deliver to customers over and above those provided by competitive reference products/services. CORE COMPETENCES Calendar management Administrative skills Critical thinking skills Performance and Time management Lead generation Customer Orientation Strategic Planning skills Email correspondence Appointment setting Interpersonal skills Solution Selling Dynamic Team Player Excellent verbal and written communication skills Data entry Detail-oriented, excellent coordination, and organizational skill EDUCATION BSc Zoology 2006 AWS Cloud Practitioner Essentials Course Completion 2022 WORK EXPERIENCE PCF Management Maintenance Coordinator, Customer Support October 2019 – October 2022 Provided customers with product, and service information. Scheduled internal technicians for maintenance requests and managed invoices, bills, and receipts. Managed external vendors for maintenance requests with respect to large-scale contracts. Mediated between HOAs, Owners, and Tenants on violations and Rental licenses. Identified, researched, and resolved customer issues using the computer system and a defined set of workflows and macros. Maintained quality control/satisfaction evaluations, constantly sort new ways to improve customer service. Providing guidance to application software users through features and functionalities and recommending solutions. Attended to customer inquiries and complaints via email and live chat. Scheduled 6 Months evaluations and provided reports to owners. Managed Home warranty requests and coordinated repairs and new installations. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. Miraloyd Global Consult Ltd Data Manager April 2021 – March 2022 Perform data management activities in accordance with company, client contract and regulatory requirements. Perform data analysis using statistical tools. Ensuring data integrity. Support development and maintenance of multiple datasets. Generate monthly data reports for management. Enifome Clothiers Creative Director July 2012- April 2020 Maintained multidimensional complex calendar events and created highly effective organized operations. Monitored growth and planned campaign strategies. Collaborated with the marketing team on creative video campaigns to increase sales. Coordinated with the business development manager in providing report analysis of trends in customer behavior and user experience every three months. Identified, researched, and resolved customer issues using the computer system. Monitored progress of ongoing projects, and mitigate roadblocks early in the process. Collaborated and liaised with the business development team to ensure a resolution of customer dissatisfaction. Intercontinental Bank plc (Defunct) Customer Care Representative April 2007 – Jan 2012 Proper and up-to-date record keeping, ensuring complete account documentation before account opening. Escalate complaints to appropriate departments and ensuring feedback to clients. Represent the branch in daily intra bank cheque clearing sessions. Responding to customers query and complaints, liaising with other departments to ensure quality customer service delivery. Introducing new bank products via emails, phone calls and to walk -in clients. Back up for ATM cash management, ensuring 24 hours functionality. Customer marketing and follow-up. E-banking and international cards branch representative. Performing other tasks as assigned by my immediate supervisor. IT PROFICIENCY Windows, Google suite, Slack, Calendly, Discord, Zendesk, PropertyWare, Companycam, Flexcube, Sprout Social, Hootsuite, Process St., Socialbee, Loom, Propertymeld, Canva, Asana, Todoist, Basecamp, Nextiva. HOBBIES Reading, Meditation, Research.