Orlando Luriz Nuqui
L2 Systems Engineers – Team Leader
AREAS OF EXPERTISE
CAREER OBJECTIVE
Server Infrastructure
Administration
Computer networks and
TCP/IP
Preventative maintenance
Patch Management
Supporting desktop systems
Microsoft operating systems
Ubuntu Linux /BASH
Office 365
Malware Removal/Prevention
CISCO
Back up Maintenance
SaaS
PROFESSIONAL
Microsoft Certified Professional
-MCTS – Configuring Windows 7
To succeed in an environment of growth and excellence and earn a job which
provides me job satisfaction and self-development and help me achieve
personal as well as organizational goals.
WORK EXPERIENCE
Technology Elite Inc
Clark, Pampanga
L2 Systems Engineers – Team Leader
April 2016 - Present
Monitoring of SLAs and Job queue.
Windows Server monitoring, troubleshooting and configuration
User Support, Active Directory. Network, Peripheral troubleshooting
and setup
Develop a strategy the team will use to reach its goal.
Communicate clear instructions to team members
Email setup and configuration
Office 365 set up and configuration
Backup configuration and monitoring
ECE Consulting Group
Paseo de Roxas, Makati City
Team Leader Sept 2015 – April 2016
Fundamental Linux Administration
Cybrary, License SC-7558af1ef-31c7f
Network Fundamentals
Cybrary , License: SC-7558af1ef62162b
ECE Consulting Group
Paseo de Roxas, Makati City
Back office - CSR
June 2015 – Sept 2015
•
•
•
CORE SKILLS
Troubleshooting
Leadership
Time Management
PERSONAL DETAILS
Orlando Nuqui
Blk 28 Lt 2 Yellow St
Sapang Biabas Resettlement Ph 1
Mabalacat Pampanga
Mobile:-
Email:-
Responsible for developing a strategy the team will use to reach its
goal.
Managing the flow of day to day operations.
Responsible in communicating clear instructions to team members.
Provide any training that team members need
Responsible for filtering emails
Responsible for processing orders for customers on merchant
websites.
Responsible for doing additional tasks such as answering surveys
for the client
ECE Consulting Group
Paseo de Roxas, Makati City
Level 3 – Tech support Specialist
•
•
•
•
•
•
•
•
Jan 2013 – May 2015
Assists clients with malware removal from client PCs, laptop etc.
Responsible for installing Security Software ( Antivirus, firewall,
etc.)
Responsible for providing remote desktop support
Responsible for optimizing computer performance
Responsible for assisting clients in installing client operating
system ( Windows xp, Windows vista, Windows 7, Windows 8)
Responsible for assisting customer in fixing printer issues,
scanner issues, speakers etc.
Responsible for assisting customer in fixing basic
network/internet connectivity issue(wired, wireless, Bluetooth)
Act as an escalation tech for complex issues
TRAININGS/SEMINARS
PC NETWORKING AND WINDOWS
2003 SERVER ADMINISTRATION –
ACTIVE DIRECTORY – Computer
Networking Career and Training
Center (CNCTC)
WINDOWS 2016 Server Overview UNLIPRO Learning Center Inc
AWARDS
With Honor - Asian Institute of
Science and Technology (2007)
Best Technician – Asian Institute of
Science and Technology (2007)
Best Back End agent – Sutherland
Global Services (2010)
TELUS International Philippines
Araneta Center, Cubao, Quezon City
Business Helpdesk Specialist Jan 2012 – Dec 2012
•
•
•
•
•
Responsible for trouble ticket creation for phone line incident
reports
Responsible for troubleshooting internet connection problems
(ADSL, TCP/IP, ARP, UDP, etc.)
Responsible for assisting customers in installing their antivirus
software and firewall.
Responsible for assisting customer’s in configuring and
troubleshooting email clients (outlook, thunderbird, incredemail,
etc.)
Responsible for checking possible network outage issues
TELETECH Inc
SM Pampanga, Mexico, Pampanga
Technical Support Representative
•
•
•
•
July 2011 – Jan 2012
Assists customer in troubleshooting their 3G and Wimaxx(4G)
internet problem.
Assists clients with their email configuration and troubleshooting
issues ( oulook, thunderbird, etc)
Assists customer’s with their billing inquiries.
Responsible for troubleshooting Clearwire VOIP issues.
Sutherland Global Services
Clark, Pampanga
Senior Consultant
July 2007 – July 2011
•
•
•
•
•
•
•
•
Responsible in assisting windows clients with malware removal
and prevention issues. (spyware, Trojans, virus, worms)
Assist customer in installing their Antivirus software ( Microsoft
Security Essentials)
Provide remote desktop assistance.
Responsible for troubleshooting Windows Update errors.
Responsible for troubleshooting WGA / WAT errors.
Responsible for uploading virus samples for Microsoft Security
Essentials as per client request.
Act as last resort for complex Microsoft windows issues.
Act as the technical lead for the account.
EDUCATION
Asian Institute of Science and Technology (2005 – 2007)
Dau, Mabalacat, Pampanga
Associates Degree of Computer Technology
Camachiles Resettlement Higschool (2001 – 2005)
Camachiles Mabalacat, Pampanga
Secondary Education
Sto. Rosario Elementary School (1995 – 2001)
Miranda St. Angeles City
Primary Education
REFERENCE - Available upon Request
