ORLANDO
-
BALASTA
-#321 West Bank Rd.
Maybunga Pasig City
1607
Virtual Assistant
CAREER OBJECTIVE
EDUCATION
Bachelor of Science / Hotel and
Restaurant Management
Far Eastern University, Manila
Philippines
2011 - 2015
Secondary Education
Arellano University, Pasig Philippines
2005 - 2011
Aspiring Virtual Assistant who has 1 year and 8 months of
experience as an assistant restaurant manager who handled the
scheduling of staff and overall store operations. Also, a client
service associate for a year and a month on an insurance
company wherein I handled client accounts, generating
client/agent requests and documenting reports through
SalesForce CRM. Looking to gain more knowledge and
experience as a Virtual Assistant.
KEY SKILLS
Schedule & Calendar Management
PROFESSIONAL EXPERIENCE
Customer Service Associate
SunLife Financial / BGC, Taguig PH / 2018 - 2019
Email Management
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Internet Research
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Social Media Management
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Teamwork
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Leadership
Provides Product information.
Provide account information for clients or agents who
passed the verification.
Facilitates changes in verified client or agent's insurance
accounts.
Give status reports for their ongoing requests.
Create a documentation report about the call
Assist the client or agent regarding different insurance
inquiries (death claims, loans, etc.)
Generate document requests like Certificate of Insurance,
Copy of receipt, Bills, etc.
Assistant Restaurant Manager
Mang Inasal Phils / San Mateo, Rizal PH / 2015 - 2017
COMPUTER SKILS
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Gmail & Google Calendar
Google Docs & Sheet
Basic Office Applications
WordPress
Buffer &Hootsuite
SalesForce
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Spearheaded an Excel type of ordering template to
monitor and avoid overstocking that leads to a better
inventory management.
Deliver superior service and maximize customer
satisfaction and respond efficiently and accurately to
customer complaints
Organize and supervise shifts
Manage and control all quality control activities in
accordance with identified quality assurance standards,
company procedures, and customer satisfaction. I also
provide technical and statistical expertise to teams as well
as recruiting, training and supervising staff.
