Orjiako Precious

PROFESSIONAL SUMMARY I am an entry-Level Customer Service Representative, passionate about helping e-commerce businesses deliver support that makes customers feel heard. I understand that slow responses, unanswered questions, and confusing processes can increase churn, hurt brand reputation, and impact sales. I assist with orders, shipping, refunds, and general inquiries via email and chat, providing clear, empathetic, and professional support. I’m a careful listener, I pay attention to details, and focus on resolving issues efficiently while creating positive experiences that build trust and encourage repeat business. My goal is to help businesses turn customer support into a strength, reducing customer frustration and churn while maintaining brand standards. ORJIAKO CHIOMA PRECIOUS ADDRESS: Laos, Nigerial LinkedIn profile EDUCATION CORE SKILLS Customer Service & Customer Support E-commerce Support 2015 - 2020 FEDERAL POLYTECHNIC OKO, ANAMBRA STATE, NIGERIA. BANKING & FINANCE Order Management & Customer Inquiries CRM & Ticketing Systems (Zendesk, Freshdesk, HubSpot) Issue Resolution & Customer De-escalation Inbox Management & Follow-ups INTEREST Learning new skills relevant to my field Volunteering in social activities CERTIFICATIONS Data Entry & Documentation Active Listening & Clear Communication Problem Solving & Time Management Name: Customer Service Foundations Institution: LinkedIn Learning Link to certificate Remote Work & Team Collaboration Name: Effective Communication Skills for Service Workers Institution: LinkedIn Learning Professional Experience Link to certificate Customer Support / Administrative Support (Moniebee Ltd) Oct 2024 - Jun 2025 Name: Professional Diploma in remote customer service Institution: Udemy.com Responded to customer inquiries and support requests, ensuring timely and professional resolution Assisted customers with account issues, and general service inquiries Name: Diploma in customer management, experience, service & support Institution: Udemy.com Maintained accurate customer records using CRM and ticketing systems Name: Zendesk for Customer Service Agents Followed established processes to escalate complex issues appropriately Institution: Udemy.com Managed inboxes, tracked open tickets, and ensured proper follow-ups until resolution Delivered consistent, empathetic customer support aligned with brand tone and values Name: Inbound Sales Institution: Hubspot Academy Link to certificate Name: Customers Engagement with Digital Marketing Admin Assistant Vidor.io April 2022 - August 2024 Provided administrative and operational support while serving as a key point of contact for inquiries Coordinated schedules, handled correspondence, and maintained organized records Supported customer-facing tasks, ensuring smooth communication and timely responses Applied strong attention to detail in documentation, reporting, and task management TOOLS & TECHNOLOGY CRM & Ticketing Systems: Zendesk, Freshdesk, HubSpot Google Workspace (Docs, Sheets, Gmail) Remote Collaboration & Communication Tools Institution: Coursera Link to certificate Name: Must-Have Skills (Training) for Virtual Assistants in 2024 Institution: Udemy Link to certificate