Orji Grace Ezinne

ORJI GRACE EZINNE EMAIL:- CONTACT:-. ADDRESS:ABUJA NIGERIA . SUMMARY Results-driiven virtual Assistant witth a strong background in providing exceptional customer support ,managing high-volume in demand skilled in using HubSpot, Freshdesk, Intercom,zendesk ,Slack, Google Drive, and Dropbox to streamline ticket resolution and improve customer experience. Proven ability to enhance response times by 30-40% through workflow automation and effective team collaboration. Additionally, experienced in appointment setting and scheduling using calendry and picktime,and also experienced in the use of project management tools like Trello,monday.com and Asana .I bring creativity and problem-solving skills to diverse projects. I am A specialist in booking of flights and reservations.strategic lead generator and sales specialist.A proactive professional dedicated to delivering excellent service and efficient solutions. SKILLS *IT Support & Troubleshooting– Skilled in diagnosing and resolving technical issues, familiar with Slack, Loom, Microsoft Teams, Google Meet, HubSpot, and Intercom automation. *Project Management Tools -Experienced in Trello, Asana, Monday.com, ClickUp, Clockify, and Time Doctor. *Appointment setter and scheduler- Experienced in calendry, picktime. *Lead generation and sales expert: Experienced in the use of Apollo,lemlist,pipe drive etc. *Reservation specialist : Experienced in the use of Airbnb,booking.com, Zillow etc *Customer Support & Active Listening -Strong ability to understand customer needs, handle inquiries, and provide effective solutions. WORK EXPERIENCE CUSTOMER SUPPORT REPRESENTATIVE HOTLOVE Wears | September 2023 – December 2023 *Used HubSpot CRM to manage customer data, track interactions, and enhance customer relationships, improving response time by 30%. . anaged appointment setting and scheduling using Calendly and Picktime, ensuring seamless booking and coordination with clients. Gravenco Enterprise January 2024-Apriel 2024 Lead generation and sales expert *Strategically generated leads using,Apollo,lemlist,Airbnb, lwhich lead to 50% sales increase. Reservation specialist (Airbnb&Booking.com) *Coordinated with guests, tenants, and travel clients to arrange and manage flight bookings, ensuring smooth travel experiences for both short-term and long-term guests. Customer Support representative DeFranco Enterprises | May 2024 – October 2024 *Handled 80+ customer inquiries daily via email, live chat, and phone, improving customer satisfaction by 35%. *Leveraged HubSpot and Freshdesk to categorize tickets, prioritize urgent cases, and track resolutions efficiently. *Managed project tracking on Monday.com, ensuring smooth team collaboration and timely task execution. *Used Google Drive and Dropbox to store and share essential documents, reducing lost files by 40%. EDUCATION: First Degree (2016_2020) MICHEAL OKPARA UNIVERSITY OF AGRICULTURE UMUDIKE UMUAHIA ABIA NIGERIA LANGUAGE: English (proficient) REFERENCE: DeFranco-)