Orji Glory

I help businesses run cleaner, faster, and more consistently across customer support, CRM operations, admin & project coordination, and content creation.

With over 3 years of remote experience working with US, UK, and African organisations, I bring structure, discipline, and measurable results to every role I take on. I don't need hand-holding. I hit the ground running.

What I deliver:

Customer Support & CRM Operations

I manage high-volume support environments approximately 100 inbound and outbound interactions daily, across phone, email, live chat, and ticketing. I work inside HubSpot, Zendesk, Freshdesk, Intercom, and GoHighLevel.

I build ticket triage systems, maintain CRM data integrity, reduce open ticket backlogs, and protect customer retention through consistent, professional service delivery.

Project & Operations Management:

I currently lead a remote team of 5 for a US-based cleaning company, managing task delegation, delivery timelines, stakeholder communication, and workflow documentation across time zones using Asana and Click up.

I also design and produce GHL training videos using InVideo and manage a structured Vimeo library allowing teams to onboard independently from day one.

Content Creation & Social Media:

I grew LinkedIn, Facebook, and Instagram from zero to 30% combined audience growth in 6 months. I produce written content, short-form video using CapCut and InVideo, campaign copy, and editorial content for NGOs, corporate organisations, and community platforms across Africa and beyond.

Executive & Virtual Assistance

I supported a US-based neurologist as Executive Virtual Assistant Operations, managing scheduling, inbox coordination, and administrative workflows across time zones with zero missed appointments throughout the engagement.

My tool stack:

CRM & Help Desk: HubSpot · Zendesk · Freshdesk · Intercom · GoHighLevel

Project Management: Asana · Trello · Click up · G Suite · Slack

Content & Video: Canva · CapCut · InVideo · HeyGen. OpusClip. Pictory. Buffer · Vimeo

Certifications: CRM Operations Certified | IT Support & Service Desk Operations Training

Available for: Customer Support | CRM Operations | Virtual & Executive Assistance | Project Coordination | Content Writing | Social Media Management

If you need a reliable, multi-skilled remote professional who has a quiet remote workspace and delivers without constant supervision , I'm available. I can comfortably work across different timezones.

Send me a message and I'll respond within 24 hours.