Orji Glory

I am a multi disciplinary Operations & Customer Support professional who specializes in being the "Technical and Creative Backbone" for remote teams. I bridge the gap between complex technical systems (Zendesk/CRM), organized project management (Click up/Asana), and high impact brand communication.

​I don’t just "do" tasks; I create the systems and strategies that make business growth sustainable.

​My Core Areas of Expertise:

​Technical Support & Help Desk:

Expert in Zendesk Admin. I build the triggers and automations, that turn a messy inbox into a streamlined support machine.

I specialize in "0% ticket leakage" through smart logic and Zapier integrations.

Customer Support:

Customer support is my "precious" core. I have experience managing high-volume inboxes and multi-channel support (Phone, Live Chat, Email). I am an expert at de escalating difficult situations, building instant rapport, and providing "high-touch" service that makes customers feel seen and valued.

Because, customers are the backbone of business.

Executive Virtual Assistance & Email Management:

I am a master of "Inbox Zero" and calendar optimization. I handle high volume email management and administrative coordination with a focus on accuracy,speed, priority, and a professional corporate tone.

​Project Management (ClickUp, Asana, Trello):

I keep remote teams on track by managing project boards, tracking milestones, and ensuring documentation is up to date. I am proficient in ClickUp, Asana, and Trello, ensuring that workflows run smoothly across different time zones.

​ Social Media Management & Content Strategy:

Experienced in managing digital communities and brand awareness. I develop content strategies that drive engagement and awareness. From planning content to managing daily interactions, I ensure your brand’s voice is consistent, professional, and impactful.

​ Sales, CRM & Business Growth:

I support the full sales funnel managing CRM records (Salesforce/HubSpot), handling warm leads, and outbound follow ups. I bridge the gap between "support" and "sales" to ensure a seamless customer journey that drives revenue.

​Analytical & Research Foundation:

My background in Science Laboratory Technology and Environmental Biology gives me a "clinical" attention to detail. I apply a structured, research based approach to making sure that my work runs smoothly.

​Technical Toolkit:

​Support: Zendesk (Admin), Zapier, Intercom, Zoom, Freshdesk.

​Project Management: ClickUp, Asana, Trello, Monday.com

​Social/Content: Content Strategy, Community Management, Brand Advocacy.

Buffer, Canva, Meta Business Suite, Meta Ad.

​Admin/Ops: Email Management, Zapier, G-Suite, CRM (Salesforce/HubSpot) Calendry, Google Workspace, Zoom, Microsoft Teams, Google Drive, Loom, Klaviyo, MailerLite, Apollo.oi

​I am a highly adaptable, EST aligned Specialist. Whether you need a Detail Oriented, Focus, Organized Project Manager to organize your team, a Virtual Assistant to manage your operations, a Help Desk, Customer Support, Social Media Manager, for your Support Desk, I am ready to deliver and i am available to work across different timezones.