Orji Chinenyenwa Juliet

ORJI CHINENYENWA JULIET | Virtual Assistant LinkedIn Profile Portfolio Working Remotely SUMMARY ●​ Detail-oriented and tech-savvy Administrative Virtual Assistant with a proven track record of streamlining workflows, automating processes, and enhancing customer experience. ●​ Strong customer support background, focusing on problem-solving, efficiency, and maintaining high client satisfaction. ●​ Skilled in organizing, scheduling, researching, and utilizing AI-driven solutions to enhance productivity. Work Experience Executive Virtual Assistant LUCA ●​ Increased lead capture by 15% using automation tools. ●​ Streamlined workflows, saving 5 hours weekly. ●​ Developed content increasing engagement by 20%. ●​ Implemented AI solutions, reducing manual tasks by 30%. ●​ Coordinated multiple projects, meeting all deadlines. ●​ Analyzed data to optimize automation processes. Customer Support Representative Feb 2024 - present Remote Jan 2021- July 2022 Beyond the Box Consult ●​ ●​ ●​ ●​ ●​ Resolved 50 daily tickets, maintaining 95% satisfaction. Reduced onboarding time by 25% with clear explanations. Decreased escalated complaints by 15% through effective first-contact resolution. Compiled monthly feedback, improving response times by 10%. Proactively addressed at-risk accounts, contributing to a 5% increase in customer retention. ●​ Developed and implemented a new knowledge base, reducing average resolution time by 12%. Virtual Assistant|Research & Lead Generation Feb 2025 Dominique Remote ●​ Identified and profiled 200+ key decision-makers across industries, leading to a 20% increase in successful client outreach. ●​ Streamlined client lead pipelines, improving follow-up rates by 35%. ●​ Built and maintained 10+ high-quality email lists per month, improving targeted marketing campaigns by 35%. ●​ Collected targeted lead lists that helped clients close deals 10% faster. Graphics Designer March 2025 Anastesia Deborah Remote ●​ Created 200+ print designs,e.g brochures, business cards, maintaining a 98% satisfaction rate from clients. ●​ Created email templates that enhanced open rates by 15% through visually appealing layouts. ●​ Ran design-led campaigns that resulted in a 50% increase in followers for my client across platforms. ●​ Created high-converting ads for social media platforms, resulting in a 15% growth in conversions. Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Organization Communication Scheduling Research Tech Proficiency Communication Problem-solving Empathy Patience Product Knowledge Education/Certificate Enugu State University of Science and Technology-ESUT BSc-Economics ALX Africa Virtual Assistant Training