Oriyomi Micah Oluwapelumi

ORIYOMI OLUWAPELUMI VIRTUAL ASSISTANT, CUSTOMER SUPPORT As a resourceful and experienced Virtual Assistant and Customer Support Specialist, I provide seamless administrative and customer service solutions tailored to support entrepreneurs and small businesses. My skills encompass client communication, problem resolution, administrative tasks, and digital tools, all aimed at enhancing business efficiency. I specialize in managing customer inquiries, offering prompt and professional support, and ensuring smooth day-to-day operations. By working closely with business owners, I deliver personalized support and implement systems that streamline tasks, allowing them to focus on their core objectives with confidence in the consistent management of both customer relations and administrative duties. Skills Social Media Management and Engagement WordPress, Elementor, WooCommerce Advanced Knowledge in Digital Marketing and CRM Tools Email Marketing and Automation Data Analysis and Reporting Website Editing, Maintenance and Basic HTML/CSS Graphic Design and Creative Asset Creation Customer Relationship Management Online Research and Market Analysis Administrative and Executive Support Education Work BACHELOR OF BUSINESS ADMINISTRATION University of Ibadan |- VIRTUAL ASSISTANT MTN - CUSTOMER SERVICE OFFICER | 2022 - 2023 Managed high volumes of customer inquiries via phone, email, and in person, ensuring prompt and professional service. Resolved customer complaints and escalated complex issues to relevant departments when necessary, achieving high customer satisfaction ratings. Maintained customer records, processed service requests, and provided detailed account information, demonstrating attention to detail and data accuracy. Collaborated with internal teams to provide timely solutions to technical problems and service disruptions. Assisted in onboarding new customers, explaining service plans, promotions, and troubleshooting processes clearly and efficiently. Analyzed customer feedback to identify recurring issues and worked with management to develop solutions that improved service delivery. Conducted follow-up calls with customers to ensure ongoing satisfaction and loyalty. Contact --www.linkedin.com/in/oriyomi-pelumi-a Ojo, Ibadan, Oyo State