AYANDO ORIYOMI IYANUOLUWA
Lagos Nigeria| - | LinkedIn Profile | My Portfolio |-
PROFESSIONAL SUMMARY
● Energetic Administrative Assistant with quality experience in administrative support, project
management, data entry, and customer service.
● Proven ability to streamline workflow, improve efficiency, and enhance team productivity.
● Experienced in stakeholder engagement, client communication, and remote collaboration in
fast-paced environments.
WORK EXPERIENCE
PROGRAM ASSISTANT | ADMINISTRATIVE ASSISTANT
Compassion for the Aged Foundation, Lagos State (April 2024 – Present)
● Improved program processes, increasing stakeholder engagement by 25% and efficiency by
30%.
● Fostered partnerships and beneficiary coordination, expanding service delivery by 40% and
cutting costs by 20%.
● Managed schedules, logistics, and administrative tasks, ensuring 99% task completion and
seamless program execution.
● Created engaging content, including articles, reports, and presentations, to support program
initiatives.
ADMINISTRATIVE OFFICER
Federal Medical Centre Owo, Ondo State (April 2023 – March 2024)
● Streamlined administrative tasks, meeting 95% of documentation and reporting deadlines.
● Managed patient records with 99% accuracy, ensuring efficient scheduling and database
maintenance.
● Optimized front desk operations, increasing guest and patient satisfaction to 98%.
● Coordinated travel arrangements, ensuring accurate bookings and a 95% on-time arrival
rate.
CUSTOMER SUPPORT REPRESENTATIVE
Landmark University Business Center, Kwara State (June 2021 – March
2023)
● Handled customer inquiries and resolved 90% of issues on the first contact, achieving a 92%
satisfaction rate.
● Processed transactions and managed refunds with 99.5% accuracy, ensuring smooth
financial operations.
● Boosted customer engagement by 35% and conversions by 28% through effective promotion
of services and special offers.
DATA ENTRY OFFICER
Hope for Family Development Initiative (HFDI), Offa Kwara State (June 2020 – March 2021)
● Entered and verified data with 99.9% accuracy, reducing reporting errors significantly.
● Reduced report generation time by 95% through efficient database management.
● Ensured 99% data recovery by implementing regular backups and security measures.
SKILLS
Soft Skills:
● Project Management and Planning
● Email and Calendar Management
● Appointment Scheduling
● Administration Support and Staff Management
● Time Management
● Workflow Automation
● Effective Communication & Team Collaboration
● Customer Satisfaction & Problem-Solving
● Attention to Details
● Graphic Design & Content Writing
Technical Skills:
● Productivity & Collaboration: Google Workspace, Microsoft Office Suite
● Project Management: Asana, Trello, ClickUp, Monday.com, Zapier
● Content Creation: Canva, Hootsuite, SEO tools
● Scheduling & Time Management: Picktime, Calendly, Zoom, Slack
● CRM Tools: HubSpot, Pipedrive, Zendesk
EDUCATION
Kwara State University – Bachelor of Science in Public Health Science (2019 – 2022)
Kwara State College of Health Science and Technology – Diploma in Public Health
Technician (2015 – 2018)
Micky High School, Ora-Igbomina, Osun State – Senior Secondary School Leaving Certificate
(WAEC) (2009 – 2015)
CERTIFICATIONS
● Afritech IT Support Skills Training -Afritutor International (Nov 2024)
● Soft Skills for Career Success- Jobberman Nigeria (Jan 2025)
● Automate Your Work - Zapier (March 2025)
● Workflow Specialist Certificate - Asana (March 2025 – March 2026)
● Amazon Virtual Assistant Certificate - Udemy (March 2025)
● Career Management Certificate - LinkedIn (March 2025)
