Orin Chanel Brumfield

Orin-Chánel Brumfield PSC 558 Box 4577 FPO Armed Forces Pacific 96375 Mobile: JP -/ US-- Education Aspen University                                                                                    Online Criminal Justice                                                                              GPA 3.8 Graduation Date                                                                                 Jan 2020 Degree In Progress                                                                 Master of Science   Florida A&M University                                                          Tallahassee, FL Psychology Major Biology Minor                                                        GPA 2.9 Graduation Date                                                                         August 7, 2009 Degree(s) earned                                                                       B.S. Psychology   Claflin University                                                                     Orangeburg, SC Biology major Chemistry minor                                                           GPA 2.7 Transferred                                                                               Broward Community College                                             Pembroke Pines, FL Dual Enrollment Student                                                                       GPA 2.8   Miramar High School                                                                      Miramar, FL                                                                                                              GPA 5.0 Graduation Date                                                                                 June 2005   Skills and Abilities: Excellent grammatical, proofreading, and composition skills, word processing, HTML, Typing 90 correct words p/min, MS Office, MS XP, MS Vista, Apple Keynote, iWork, Sharepoint, AHLTA, CHCS, EHS, Oracle, Connexion, SalesForce. Excellent customer service, data/file processing, technical resolution skills.   Additional Licensing and Awards: FAMU White & Gold Honors Society, Student National Medical Association, Crisis Prevention Intervention (CPI), First Aid, and CPR training. Former Center for Medical Services Certified Application Counselor.   Employment:  Sterling Medical Inc. US Naval Hospital Okinawa Medical Records Clerk/ Department Admin Jun 2017 – Jul 2018 Supervisor Lt. Katherine B. Ryan - Performed front desk clerical tasks for military hospital substance abuse clinic serving all branches. Provided direct administrative support to department physicians. Scheduled rehabilitation programs quarterly. Handled patient referrals professionally and confidentially. Filed and managed follow-up paperwork. Ensured patients received individual appointment information. Protected patient HIPAA and PII. Screened forms and applications for patient treatment. Prepared documentation for counselors and physicians. Created Excel sheets, Powerpoint presentations, and projection boards to ease counselor workload and increase patient turnout. Presented on Substance Abuse services to military community. Lead training and monthly meetings for military liaison personnel. Trained new admin staff. Progressive Casualty Insurance Ft. Lauderdale, Fl –Norcross, GA Claims Adjuster II Jun 2015 – Oct 2016 Supervisor William B. Hobby - Managed auto accident claims accurately and efficiently. Dispensed exact monetary compensation for auto damage, resolved customer injuries in timely fashion. Investigated happenings of accident with great attention to detail, summon, collect, and organized adequate evidence, reviewed customer interviews, made time-sensitive contact with all parties involved. Presented findings to group when necessary. Closed claims fairly, once all investigative steps were complete and both parties notified. Daily contact with lawyers, agents, transportation depts, local police, etc. McGraw Hill Higher Education                                         North Lauderdale, FL Customer Experience Group/ IT                                         Jun 2014 – Jun 2015 Supervisor Tesheyra Jackson                                                     - Comprehensively assisted university professors and students through navigation and troubleshooting of McGraw Hill online websites. Handled calls in a professional manner while simultaneously resolving technical support issues, managing cases, and investigating system errors.   North Florida Medical Center, Inc                                            Tallahassee, FL Outreach & Enrollment Specialist                                   Dec 2013 – May 2014 Supervisor Mr. Jorge Martinez                                                   - Expansively assisted clients through application and enrollment process of various state/federal health insurance programs. Tracked progress and enrollments. Scheduled appointments and followed up with clients. Accurately navigated health plan information. Organized and participated in health fairs. Attended and presented during board, staff, and county commissioner meetings.   ACS/Xerox Company                                                                 Tallahassee, FL Customer Service Representative                                    Feb 2013 – Nov 2013 Supervisor Ms. Tel-Aviv Bonner Roe                                         - Took phone applications for clients interested in the Affordable Care Act. Facilitated the process of choosing healthcare insurance for families. Data entry. Answered calls in a polite, business professional manner. Maintained exemplary call quality scores.   Kaplan University Inc.                                                          Fort Lauderdale, FL Admissions Advisor                                                             Aug 2011 – Feb 2013 Supervisor Ms. Cleshea Lowe                                                        - Helped students make life-changing decisions concerning program of study and career goals. Assisted students throughout the enrollment process, guided students into class registration, assisted with logging in to first week of classes, provided overall support. Met enrollment goals per cycle.   Sunrise Community Inc.                                                              Tallahassee, FL Direct Support Staff, On-Call                                                   Nov10 – May 11                                                                                                   Nov 08 – Aug 09 Supervisor Mr. Jackie Clark                                                       - Provided care to individuals with mental disabilities and physical limitations, prepared individuals for daily programs, kept vital charts and forms up-to-date