Oriaku Udoka N
PROFESSIONAL SUMMARY
Dynamic Bilingual Customer Service Representative with over
18 months of experience handling incoming calls, resolving
customer issues and inputting orders. I am a Native English and
Igbo speaker and fluent in French. I am dedicated to maintaining
highest customer satisfaction while processing large volumes of
calls in busy offices.
SKILLS
● New Product Information
● Call Center operation and Customer Complaint Resolution
● Proficient in Microsoft Office: Outlook,Excel,Google Work
space, SQL
● Detail Oriented and strong problem-solving
● Tech savvy
● Excellent product support operational skill
● Bilingual,English and French
● Excellent oral and written communication skill
● Conversant with Zendesk, Slack, HubSpot, Skype
WORK HISTORY
Customer Care Support |07/2020 - 12/2021 . EmyBest SuperMarket
Enugu,Nigeria.
● Resolved customers’ issues related to late product deliveries and
billing discrepancies to encourage good customer relationships
● Initiated outbound calls to respond to inquiries and to follow up
with the previous contacts
● Achieved outstanding rating on Email handle time(EHT),Chat
handle time(CHT), Phone Handle Time(PHT) .
● Updated and maintained information in customers' accounts.
● Described product highlights and benefits to help guide
purchasing decision
● Answered up to 50 calls per day in a busy,fast-paced office for
English speakers.
● Effectively communicated with customers about account
changes, new trading products and potential market data
upgrades.
Frontdesk officer | 09/2019 -12/2019 . Solid Base Private School, Trans
Ekulu, Enugu,Nigeria.
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Welcome clients into the school and intimate them on our services.
Answer phone calls and emails from clients.
Maintain calendars for the office and co workers.
File important documents and keep them well organised.
Perform any other clerical duties to keep the office running.
Handle filing and data entry as requested.
Accept deliveries and mail,organize them to be distributed to the right
recipients using the office mailing system.
● Maintain the reception area, keep it clean and free from clutter.
EDUCATION
COUSERA
Fundamentals of Customer Care Certificate | 01|2022
Ebonyi State University,Abakaliki,Ebonyi State,Nigeria
B.A Linguistics(French) | 07/2008
