Oriade Wisdom

I am a dedicated Customer Support Specialist with over three years of experience delivering high-quality support in the banking and financial services sector. My professional background spans digital banking, payment resolution, and account management, where I have consistently supported customers through complex and often high-stress situations with empathy, accuracy, and professionalism.

Currently, I work as a Customer Service Representative at The Alternative Bank, where I resolve a high volume of payment and account-related issues across multiple channels, including phone, email, and digital platforms. I am skilled at diagnosing root causes, providing timely and accurate resolutions, and ensuring cases are closed in line with service level agreements. Through structured troubleshooting and clear communication, I have contributed to a significant reduction in resolution time while maintaining strong customer satisfaction scores.

Previously, at Union Bank, I supported digital banking users by resolving inbound service, payment, and technical inquiries. I guided customers through system navigation, account corrections, and issue fixes, ensuring minimal service disruption. I am highly proficient in logging and tracking cases using CRM and ticketing systems, which improves traceability, escalation handling, and overall support efficiency.

One of my core strengths is documentation. I create clear, structured records of every interaction and resolution, enabling faster escalation, smoother handovers, and improved team consistency. I also collaborate effectively with cross-functional and remote teams to resolve complex cases, ensuring seamless end-to-end customer experiences.

With a background in Mass Communication, I bring strong interpersonal and communication skills to my role, allowing me to explain technical or financial issues in a way that customers can easily understand. I am experienced in working remotely, comfortable with U.S. time zones, and capable of managing high workloads independently while maintaining accuracy and productivity.

I am passionate about customer experience, problem-solving, and continuous improvement, and I am eager to apply my skills in environments where clarity, reliability, and customer trust are essential.