Oriabor Itohan Mercy

ORIABOR ITOHAN MERCY CONTACT INFORMATION Address: 5, Gloryfield Avenue, Peace Estate road, Command. Postcode: 100263 City : Lagos Country: Nigeria Email :-Phone No : - CAREER SUMMARY A skilled administrator and customer care representative with more than 5 years of experience in administration planning and customer care. Seeking to leverage my administrative and customer-centric skills into making sure that without prejudice, customers' needs are met and organizational goals achieved. I have strong attention to detail and a flair for research. As a customer care specialist, I communicate well, clearly, and concisely with customers helping them solve their concerns. PROFESSIONAL EXPERIENCE MOJERC AYODELE LTD Head, Human Resource August 2020 - Present Recruit competent staff for the organization Scheduling of periodic training and development sessions for members of staff Handling disciplinary actions where necessary Involved in general administrative responsibilities in the organization Preparing monthly salary, benefits, and compensation ACHIEVEMENTS 1. Staff Retention and productivity increased by 75% because the staff were happy doing their jobs as salary and benefits were paid as and when due 2. Resolving official complaints and conflicts while retaining the best output of staff 3. Part of a 10-member team saddled with the responsibility to increase the productivity timeline of the organization by 80% MOJERC AYODELE LTD Customer Care Representative January 2018 - July 2020 Handled Complaints and provide appropriate solutions to customers' challenges Provide customers with information concerning the organization's products terminals and services Resolve product complaints ACHIEVEMENTS Customer retention increased by 95% as they were always pleased to come back to patronize our service Turnaround time for resolving customer complaints improved from 3 working days to 24 hours EXCEL LIGHT GROUP OF SCHOOLS AYOBO, LAGOS March 2013- January 2015 Teller, Cash Management Kept detailed records of clients’ transactions. Cash collections, recordings, and balancing of clients’ business dealings. Record transactions logged checks, and prepare transaction report Compiled and analyzed financial information to prepare monthly reports and annual financial statements in compliance with accepted policies and procedures. Ensured accurate, timely accounting and thorough understanding of all financial information – monthly, quarterly, and year-end closings, including bank compliance. Prepared financial management reports based on accounting control procedures. EDUCATION/ CERTIFICATIONS M.Ed Educational Administration and Planning- University of Lagos, Akoka Eyo Ita Cresent Akoka Yaba, Lagos, Nigeria Graduated as one of the top 10 B.Sc (Ed) Business Education (Accounting- University of Benin, Benin: Second Class Honours (Upper Division). (Carried out research on small-scale businesses in Nigeria and its effect on low-income earners) Graduated as one of the top 15 West African School Leaving Certificate- Agege, Lagos. State High School, Oyewole Agege. SKILLS Soft Skills Growth mindset Ability to anticipate clients' need Excellent communication skills, and ability to present complex information in an easy-to-understand format. Excellent problem-solving, and critical thinking. Profound ability to work in a fast-paced environment. Grit and Resilience Office Work-tools Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Google Workplace Calendly CRM Tools HubSpot Slack Asana Monday.com OTHER EXPERIENCE Class Tutor National Youth Service Corp 2012 Aderemi Memorial College, Oshodi, Lagos AWARDS Best staff of the year 2019 HOBBIES Scrabble Learn new things to improve my skills. Watching Wrestling