Oreoluwa Omowaye

. OREOLUWA OMOWAYE (- •-,- Virtual Assistant PROFESSIONAL SUMMARY Experienced Virtual Administrative Assistant skilled in complex calendar management, meeting coordination, correspondence handling, and HR functions across healthcare and corporate sectors. Proficient in project/people management software to streamline operations, ensure efficient task execution, and maintain operational efficiency with regulatory compliance. Recognized for strong communication skills, problem-solving abilities, and dedication to confidentiality, and excellence in execution with multitasking abilities, focused on accuracy, confidentiality, and client satisfaction, prioritizing tasks to meet deadlines while optimizing processes. SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Organization Skills Office Administration Calendar and Email Management Data Entry, validation and cleaning Project Management Meeting Coordination Task Prioritization HIPAA, GDPR, ISO29001 Research Time Management Problem-Solving Confidentiality Microsoft Office Suite Google Workspace Slack, Zoom Airtable WORK EXPERIENCE Virtual Care Administrator Care Cuddle Ltd, London, UK  Performed administrative functions including employee supervision, documentation and records management, meeting scheduling and hosting, as well as rostering and scheduling for staff.   Collected and analyzed client feedback to improve service delivery, address concerns proactively. Improved client satisfaction by identifying service gaps through call monitoring and implementing corrective measures. Enhanced team productivity by streamlining scheduling and supervision processes. Liaising with employees, clients, and other stakeholders to ensure proper continuity of care and adherence to all relevant regulations.   Real Estate Virtual Assistant Cris Montenegro Realty Group, New Jersey, USA       05/2024 – 05/2025 Conducted outbound calls to prospective sellers and buyers, introducing property listings and services. Identified leads, qualified potential clients, and scheduled appointments for agents. Maintained detailed records of call outcomes, lead status, and follow-up actions using CRM tools. Collaborated with the sales team to refine scripts and improve lead engagement strategies. Met and exceeded weekly call targets, contributing directly to the growth of the agency’s client bases. Freelance HR/Admin Assistant Agencia Guitierrez and Socios – California, USA . 07/2024 – 06/2025 01/2024- 04/2024 Provided comprehensive administrative support, managing scheduling, correspondence, and office supplies. .   Coordinated HR functions including recruitment, onboarding, and employee records management. Assisted in organizing training sessions, maintaining compliance with company policies, and fostering a positive work environment.  Prepared reports, managed databases, and ensured document accuracy for audits and compliance. Virtual Assistant (Clinical Data Associate) NK Clinical - Atlanta, USA 12/2022 -11/2023 ● Led a team of 6 associates to ensure the accuracy and consistency of clinical databases by performing data entry and verifying data against case report forms, and other source documents and resolving data queries. ● Performed administrative tasks, including data entry, relationship management, scheduling meetings, overseeing correspondence, regulatory submissions, and monitoring clinical operations. ● Assisted in onboarding new hires and organizing team-building activities, which contributed to a positive and welcoming office environment. ● Utilized Slack, Google Meet, and Zoom to maintain clear communication with remote team members to ensure project objectives were met. Enrollment Data Assistant Heartland Alliance Ltd/Gte, LA, Nigeria 09/2021 - 09/2022 ● Managed at least 10 daily enrollment operations, including routine health checks and care and support using standard data collection tools. ● Provided client support physically and via virtual communication tools like emails, video calls, and chat platforms, to assist clients with inquiries ensuring timely and effective resolution. ● Maintained detailed digital records to document client interactions, issues, and resolutions accurately for quality assurance and future reference. ● Handled escalation and follow-up by referring complex issues to relevant team members and following up with clients to confirm satisfactory resolution. Office Administrator Dormavics Business Support Services, LA, Nigeria 10/2016 - 09/2017 ● Coordinated daily office operations, improving overall efficiency by 20% through streamlined workflows and adherence to company policies. ● Enhanced communication processes by managing over 150 weekly phone calls, emails, and packages, ensuring timely responses and resolution of inquiries. ● Organized and maintained office documentation, improving record-keeping efficiency and reducing file retrieval times by 40%. ● Processed expense reports and maintained records for tracking office budgets and expenses, helping reduce office expenses by 10% through better cost management. EDUCATION Master of Information Management (MIM): Information Management Ahmadu Bello University – Zaria. Sept 2024 – May 2025 Bachelor of Science in Industrial Chemistry Olabisi Onabanjo University – Ogun. Sept 2017 – Dec 2021 LANGUAGES   . English – Bilingual Spanish- Beginner