Oreoluwa Bello

OREOLUWA IBUKUNOLUWA BELLO Oyo State, Nigeria |- |- PROFESSIONAL SUMMARY: Results-driven administrative professional with over two years of experience in office management and client relations. Proven track record in enhancing operational efficiency and team productivity through strategic planning and execution. Adept in managing multiple priorities in fast-paced environments, with expertise in Office management, event coordination, and efficiency optimization. Proficient in Microsoft Office Suite and committed to delivering exceptional service while fostering positive stakeholder relationships. Looking to leverage my skills in a challenging administrative role to support executive leadership and drive organizational success. WORK HISTORY Student Recruitment Officer December 2023 – May 2024 Castle Field Global Services- Ibadan, Nigeria Managed high-volume client communication (15+ inquiries daily), resulting in improved client satisfaction and retention. Proactively conducted follow-up communication, increasing conversion rates for prospective admissions by 25%. Developed and implemented innovative recruitment strategies, leading to a 15% increase in qualified applicant submissions. Represented the organization at recruitment events and fostered relationships with schools and partners. Provided timely and accurate guidance on admission requirements, ensuring a positive experience for prospective students. Analyzed recruitment data and researched to inform strategic decision-making and improve recruitment outcomes. Volunteer Administrative Assistant. March 2023-August 2023 Zenith Care Hospital- Ibadan, Nigeria Provided exceptional customer service to 50+ daily visitors and callers, enhancing communication and improving visitor satisfaction. Efficiently managed 10+ calls/day, reducing wait times by 15%. Streamlined administrative processes, contributing to a 20% increase in departmental efficiency. Improved internal communication clarity and professionalism, reducing revision time by 30%. Collaborated effectively with the team, increasing productivity by 15% and contributing to the successful onboarding of 15 new staff members. Hr/Admin Intern June 2021 - April 2022 Nigerian Railway Corporation - Lagos, Nigeria Ensured efficient office operations, contributing to a 15% increase in productivity through equipment maintenance. Improved communication flow, reducing response times by 20% through timely mail handling. Streamlined administrative processes, enhancing document retrieval efficiency by 30% by managing 1000+ documents. Improved data accessibility, reducing retrieval time by 25% through effective file management. Facilitated smooth employee transitions for 100+ individuals through comprehensive administrative support. EDUCATION B.Sc. Sociology in Sociology University of Ibadan • 10/2015 - 02/2020 VOLUNTEER ACTIVITIES Ocvp partnership, GMW AIESECJanuary 2020 - March 2020 Successfully organized a financial literacy program, educating 200+ youths on earning, saving, and investing. Increased youth participation by 30% through outreach to 13 secondary schools. Secured sponsorship from 5 partners, leading to a 40% increase in event funding. Key Accomplishments Successfully increased youth attendance by 50% through effective outreach and partnership strategies. Enhanced community engagement through partnership development, securing 3 new sponsors for future initiatives. ENEAM volunteer, AIESEC Oct 2019- Nov 2019 Collaborated with a team of 4 volunteers to deliver English language instruction to over 50 students in Benin Republic, fostering improved language skills and cultural exchange. Contributed to lesson planning and curriculum development enhancing the learning experience and engagement of students. Facilitated interactive educational activities, resulting in a 20% improvement in student participation and feedback on language proficiency. SKILLS Technical Skills Internet research Data entry and management Office management Taking Meeting minutes Project coordination Administrative Support Proficiency in Microsoft Office Suite Basic knowledge of HR principles and practices Soft Skills Strong Communication skills Excellent Customer service Attention to details Solution-oriented Organizational skills People management Time management Professionalism and Confidentiality Adaptability and willingness to learn Collaborative Team player Empathy CERTIFICATIONS HR Amalytics- Global Learning 2023 Virtual Assistant- ALX Africa 2022 Volunteer HR Workshop -UI Chapter INTERESTS Continuous Learning | Administrative Practices | Leadership Development | Volunteering | Networking |