Oreoluwa Adepegba

OREOLUWA ADEPEGBA​ Emerald Suites, St Finbarr Road, Akoka Yaba, Lagos​ Tel: - | Email:- PROFESSIONAL SUMMARY Detail-oriented and client-focused professional with experience in customer success, virtual assistance, and strategic business support. Adept at fostering strong client relationships, managing projects, and optimizing operational efficiency. A graduate of the ALX VA Program (Top 98%) with expertise in CRM tools, stakeholder engagement, and process improvement. Passionate about delivering exceptional client experiences and driving business growth. EDUCATION & CERTIFICATIONS UNIVERSITY OF LAGOS – BSc in Insurance (Second Class Upper), 2023 ●​ Graduated in the top 10% of class. ALX Virtual Assistant Program – Certificate of Completion, 2024 ●​ Top 98% graduate with expertise in administrative support, project management, and client relations. Google Project Management (Coursera) – Entry-Level Certification, 2022 ●​ Graduated with High Honors (99th percentile out of 5,891 candidates). PROFESSIONAL EXPERIENCE GUMI AND COMPANY​ ​ ​ ​ ​ ​ ​ ​ ​ 2024 Solutions Delivery Analyst ●​ ●​ ●​ ●​ Managed client relationships and provided tailored solutions to enhance customer satisfaction. Conducted market research and analysis to drive strategic business decisions. Led process improvements, optimizing efficiency across business operations. Coordinated cross-functional projects, ensuring timely and successful execution. Customer Success Manager – Popsicle ●​ ●​ ●​ ●​ Led customer success initiatives for Popsicle, engaging with recruiters, talents, and stakeholders. Developed and executed outreach strategies, fostering partnerships and increasing user adoption. Managed customer feedback loops to enhance product experience and retention. Spearheaded onboarding processes, ensuring seamless client integration. Executive Associate – Technical ●​ Supported portfolio companies with research-driven insights and business growth frameworks. ●​ Assisted in strategic planning and decision-making, leading to a 15% improvement in efficiency. SLIP SAFETY SERVICES​ ​ ​ ​ ​ ​ ​ ​ ​ 2023 Video Content & Social Media Specialist ●​ Strengthened brand positioning by optimizing content strategies across LinkedIn and YouTube. ●​ Increased engagement metrics by 75%, driving brand awareness and customer interactions. BIZNURTURE FINANCIAL SERVICES LIMITED​ ​ ​ ​ ​ ​ 2022 Digital Marketing Associate ●​ Enhanced customer acquisition efforts, resulting in a 50% increase in qualified leads. ●​ Conducted competitor analysis and data-driven marketing campaigns. BRAINS AND BUTTER LIMITED​ ​ ​ ​ ​ ​ ​ ​ 2021 Project, Client & Marketing Support Intern ●​ Managed administrative tasks and client communications, improving response time by 25%. ●​ Assisted in client engagement strategies, boosting satisfaction ratings. KEY SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Success & Client Relationship Management Virtual Assistance & Administrative Support CRM Tools (HubSpot, Zoho, Apollo, MailChimp) Project & Operations Management Stakeholder Engagement & Communication Market Research & Data Analysis Content & Digital Marketing VOLUNTEER WORK & PROJECTS ●​ Beyond Beauty Women Initiative -): Led awareness campaigns and online engagement for menstrual hygiene advocacy. TOOLS & TECHNOLOGY ●​ ●​ ●​ ●​ Google Workspace | Microsoft Office Suite Notion | Trello | ClickUp Slack | Zoom | Calendly LinkedIn | YouTube | Social Media Analytic