OREOFE TIMOTHY BABALOLA
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PERSONAL STATEMENT
I am a hard-working, self-motivated and relatable professional with 4 years of experience in data
analysis, product management and customer support. I am passionate about achieving maximum
customer satisfaction and process optimization. I am looking to make a positive impact and further my
career in a role that supports growth, innovation and flexibility.
EXPERIENCE
SEPTEMBER 2023 – PRESENT
INFORMATION SECURITY ANALYST, HAGITAL CONSULTING LTD.
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Conduction of risk assessments, identification of compliance gaps and provision of
appropriate recommendations based on the client’s risk tolerance
Monitoring and analysis of logs in order to detect and predict any suspicious activity on
the network
Incident escalation and reporting to relevant stakeholders
Developed network optimization strategies for clients (commercial businesses)
MARCH 2023 – OCTOBER 2023
CUSTOMER SUPPORT ENGINEER, IHS TOWERS
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Planned and executed projects to optimize processes and improve operational
efficiency
Liaised with customers in order to understand the customers’ needs and promptly
address their complaints and resolve incidents
Built and maintained good relationships with business partners and ensured the mutual
interest of both parties were preserved
Collaborated with different teams to achieve complete project completion and
understand how to best suit the needs of the clients
Collected and analyzed data in order to generate Key Performance Metrics that aided in
depicting trends, and provided insights for forecasting and planning
ACHIEVEMENTS
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Streamlined operations which led to an increase in the overall performance of the
clients’ telecommunication network from 98.95% to 99.80%
Reduced operational costs by analyzing trends, proper planning and tracking of
resources which resulted in a cost savings of $2,562/year (N2,049,600/year)
MARCH 2019 – FEBRUARY 2023
BUSINESS ANALYST; FLOUR MILLS OF NIGERIA
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Collected, cleaned and analyzed data collected from the Production and Technical departments
in order to develop technical reports for senior management.
Executed continuous improvement projects to increase the overall performance of the business
Developed and implemented policies and procedures to guide processes across the department
Conducted trainings for employees on new software, processes and policies.
ACHIEVEMENTS
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Deployed and maintained a Computerized Maintenance Management System (CMMS) software
that reduced the mean time to restore assets by about 10%
Developed a reporting template for the power plant staff which enabled them to capture the
required data with much higher accuracy.
JANUARY 2017 – DECEMBER 2018
HOME TUTOR;
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Provided preparations for O-Levels Examinations
EDUCATION
OCTOBER, 2011 - DECEMBER, 2016
BSc. MECHANICAL ENGINEERING, THE UNIVERSITY OF IBADAN
Second Class Upper
SKILLS
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Agile Project and Product Management: Planned and managed several projects, including the
deployment of a maintenance planning software that helped to automate and streamline
processes. I am also skilled in the use of tools such as Jira, ServiceNow, Google Workspace etc.
Customer Service: Was the first contact for customers such as MTN Nigeria and Airtel Nigeria, and
ensured prompt resolution of complaints and maximum client satisfaction.
Data Analysis and Critical Thinking: Utilized the data to depict trends and forecast operations’
needs so as to plan on how to utilize the resources effectively. I am proficient in the use of
Microsoft Excel, Microsoft Word, PowerPoint, Power BI, and Microsoft 365.
CERTIFICATIONS
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Report Automation in Modern Excel (dbrown Consulting, 2023)
Reporting Automation with PivotTables and Charts in Excel (dbrown Consulting, 2022)
Microsoft Excel Fundamentals for Analysts (dbrown Consulting, 2022)
Project Management Essentials (Management and Strategy Institute, 2020)
Agile with Atlassian Jira (Coursera, 2023)
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