Oreline Ngankam

Hello! My name is Oreline Ngankam, and I am a highly motivated and detail-oriented professional with a strong background in customer service, operations coordination, and virtual assistance. Over the years, I’ve developed a reputation for being dependable, proactive, and results-driven — qualities that help me deliver consistent, high-quality work and build lasting relationships with clients.

I began my career in customer service, where I learned the importance of empathy, communication, and problem-solving. My experience at Teleperformance taught me how to handle diverse customer interactions through calls and chats while maintaining professionalism and accuracy. Later, as a Consultant Trainer & Coach at Lufthansa, I had the privilege of training teams, improving operational workflows, and enhancing overall service quality. This experience strengthened my leadership skills and my ability to adapt to fast-paced environments.

Currently, as a Transport Coordinator at AnyVan, I focus on optimizing logistics operations, coordinating transport schedules, and ensuring smooth client communication. Working in such a dynamic role has enhanced my time management, multitasking, and decision-making abilities — all while keeping a clear focus on efficiency and client satisfaction.

In addition to my professional experience, I recently completed a Virtual Assistant Course with ALX Africa, which sharpened my administrative and organizational skills, and I’m also finishing my Google Data Analytics Certificate, reflecting my passion for learning and growth in data-driven problem-solving.

I am proficient in tools such as Microsoft Excel, HubSpot, and Aircall, and I’m comfortable working across different digital platforms. Whether managing emails, coordinating projects, analyzing data, or improving workflows, I take pride in delivering accurate, timely, and well-structured results.

Fluent in English and French, I enjoy connecting with clients across cultures and bringing clarity and efficiency to every task I handle. My goal is to make clients’ lives easier by managing details behind the scenes — allowing them to focus on what matters most.

If you’re looking for someone reliable, organized, and passionate about supporting businesses with excellence, I’d be thrilled to collaborate and help you achieve your goals.