O
W
ORANE K. WALTERS
WORK EXPERIENCE
CONTACT--Portmore, St Catherine,
Jamaica WI
ECOMMERCE SPECIALIST Nov 2022 ‐ Current
Independently Employed
Identify under priced/valued items on facebook Marketplace, then resell
for a higher price.
Create attention-grabbing posts to increase traffic and sales.
SALES ASSOCIATE Aug 2019 ‐ Nov 2022
Rent To Own Services, Remote
Pre-qualify potential home buyers and renters for credit repair services
by effectively showcasing and leveraging the benefits of good credit and
guiding them through the decision-making process.
PROFESSIONAL SUMMARY
Results-driven professional with
over 10 years experience in Sales
and Customer Satisfaction.
Proven track record in revenue
generation, meeting and
exceeding targets by up to 200%.
Accountable with attention to
detail, uncovering customer needs
and offering tailored solutions
while being able to work well both
independently and in team
settings.
SKILLS
Client Service Coaching
Sales Coaching and
Development
Sales Trend Analysis
Compliance Monitoring
Lead Conversion
Performance Tracking
Upselling Strategies
EDUCATION
DISPATCH SUPERVISOR
Jul 2019 ‐ Jul 2021
Guardsman Armoured Limited, Kingston, Jamaica
Prepare, update and provide daily schedules to dispatch team.
Handle escalations and provide resolution timelines.
Analyze data to identify performance gaps and create solutions.
OPERATIONS SUPERVISOR Nov 2017 ‐ Jun 2019
Advantage Global Services, Kingston, Jamaica
Analyzed data to identify non-compliance with company/client policies.
Observe coaching sessions to ensure they are effective.
Monitored employee performance and provide developmental feedback.
SALES & CUSTOMER SERVICE TEAM MANAGER Jan 2016 ‐ Oct 2017
IBEX Global
Coached agents on uncovering customer needs and offering tailored
solutions.
Delivered empathetic interactions to build trust and drive customer
satisfaction.
Resolved escalations to retain customers and ensure loyalty.
Identified performance gaps and implemented action plans.
SALES & CUSTOMER SERVICE TEAM MANAGER Feb 2015 ‐ Dec 2015
Sutherland Global Services, Kingston, Jamaica
Coached agents on uncovering customer needs and offering tailored
solutions.
Delivered empathetic interactions to build trust and drive customer
satisfaction.
Resolved escalations to retain customers and ensure loyalty.
Identified performance gaps and implemented action plans.
SALES & CUSTOMER SERVICE CONSULTANT
Sutherland Global - Kingston, Jamaica
Sep 2013 ‐ Jan 2015
HIGH SCHOOL DIPLOMA Jul 2006
St Jago High School, St Catherine
3 CAPE Level subjects
HIGH SCHOOL DIPLOMA Jul 2004
St. Mary's College, St. Catherine
7 CXC Subjects
Handle inbound calls to effectively resolve billing inquiries and upsell
existing or new services.
Retain existing customers at risk of cancellation by effectively
communicating value, features, and benefits of services to encourage
continued loyalty.
ACCOMPLISHMENTS
No. 1 Manager (out of 20) for 4 Consecutive Months at Ibex
No. 1 Manager (out of 18) Twice at Sutherland
Led Team that Broke Sales Records 4 Times at Ibex
Consistently Exceeded Sales Target by Up to 200% at Ibex
No. 1 Agent (out of 200+) in Monthly Report at Sutherland
CERTIFICATIONS
Insite Management Solutions certification (Managing Team
Performance)
EF SET Certificate
Leadership Academy certified - Sutherland Global
Services Leadership certification - Ibex Global Services
