Orandy Fenlater- |-
Summary
With over 10 years of experience in fast-paced, team-based environments, I have consistently achieved and surpassed
targets while providing exceptional customer service. As a motivated and results-oriented professional, I am confident in my
ability to contribute to your organization's success.
Experience
Achieve Test Prep | Wayne, NJ
Collections Specialist | 04/2023 - 09/2023
Proactively contacted debtors through multiple channels, including phone calls, emails, and texts, to remind them of
outstanding debts and encourage payment.
Negotiated mutually agreeable payment plans and settlements to facilitate debt clearance.
Maintained accurate and detailed records of all debtor interactions, including phone conversations, emails, and payment
agreements.
Influx Holdings LLC | Cremorne, Victoria
Customer Support Specialist | 08/2021 - 04/2023
Responded promptly to user inquiries, questions, and concerns via various communication channels, including email and
chat.
Assisted users in effectively utilizing the school schedule app, ensuring a seamless user experience.
Troubleshooted technical issues and provided solutions or escalated to the technical support team as necessary.
Developed a comprehensive understanding of the school schedule app's features, functionality, and updates.
Stayed up to date with changes and new features to provide accurate and current information to users.
Conduent | Florham Park, NJ
Reservation Sales Agent | 02/2018 - 11/2019
Assisted customers in booking flights through phone calls, online platforms, and in-person interactions.
Provided comprehensive information on flight options, including schedules, availability, and fares.
Guided customers in selecting the most suitable flights based on preferences and budget.
Handled modifications, cancellations, refunds, and rebooking in adherence to airline policies.
Ensured accurate entry of reservation data into the airline's computer system.
Fontana Pharmacy
Customer Service Associate | 07/2011 - 04/2016
Created a welcoming and friendly atmosphere for customers, offering assistance and personalized service.
Demonstrated in-depth knowledge of products and services, including features, benefits, pricing, and availability.
Monitored and restocked inventory, promptly notifying management of low stock levels.
Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Upheld the highest standards of cleanliness and staff conduct and reduced complaints by 95%
Skills
Customer service, Communication skills, Time management, Leadership, Computer literacy, Salesforce, Sales Experience,
Time Management, CRM Software, Problem Resolution, Retention
Education
Frome Technical High School
Business | 09/2012
Received my High School Diploma
