Oramife Adaobi Celestina

ADAOBI CELESTINA ORAMIFE No. 1 Naze Aba Road, Owerri, Imo State, Nigeria PROFESSIONAL SUMMARY Detail-oriented and highly organized administrative and customer support professional with over 4 years of experience in customer service, office administration, and client relationship management. Proven ability to manage schedules, handle client inquiries, and streamline workflows for improved efficiency. Proficient in CRM platforms (HubSpot, Zendesk, Freshdesk etc), project management tools (ClickUp, Asana, Monday.com, Trello etc.), Remote tools like Teamviewer, LogMeIn, Microsoft Teams, Google Meet, Zoom, Remote for Slide. Appointment and scheduling softwares like Calendly, Acuity scheduling, Picktime. Adept at multitasking, problem-solving, and delivering exceptional service in both on-site and remote environments. PROFESSIONAL EXPERIENCE Business Executive Manager (Hybrid), 2020 – 2026 Griz Merchandise Company Limited, Nigeria • Managed daily office operations and coordinated administrative workflows. • Handled customer inquiries and ensured prompt issue resolution, improving satisfaction levels. • Maintained accurate sales and customer interaction records. • Organized and facilitated virtual and in-person meetings. • Analyzed market trends to support strategic decisions and operational improvements. Sales Representative (Field Executive), MultiPro Consumer Products Limited, Nigeria • Delivered excellent customer service and managed product inquiries. • Assisted clients with product selection and solutions. • Maintained detailed records of distributors and sales activities. • Collaborated with team members to enhance customer experience. 2018 – 2020 Front Desk Officer (Receptionist), Riv Island Hotel, Owerri, Imo State • Managed front desk operations and responded to inquiries professionally. • Welcomed guests and ensured a positive customer experience. • Maintained schedules, records, and office documentation. • Coordinated office supplies and administrative logistics. 2017 – 2018 Customer Service Representative (Intern), Samcho Confidence Plastic Tarpaulin Industry, Aba. • Responded to customer inquiries and resolved complaints. • Maintained accurate data records in company systems. • Supported administrative and logistics operations. 2016 – 2017 Class Teacher, Jesus Child Training College, Aba • Managed classroom activities and student performance records. • Prepared students for examinations and coordinated academic activities. 2013 – 2014 EDUCATION HND, Co-operative Economics and Management, Federal Polytechnic Nekede, Owerri 2017 – 2020 OND, Co-operative Economics and Management, Federal Polytechnic Nekede, Owerri 2014 – 2016 CORE SKILLS Customer Support & Client Relationship Management Office Administration & Calendar Management Data Entry & Records Management Communication & Conflict Resolution Lead Generation, Email marketing & Appointment Setting. Problem-Solving & Critical Thinking INTERESTS Reading, research, problemsolving, and social engagement Time Management & Multitasking TECHNICAL SKILLS CRM Tools HubSpot, Zendesk, Freshdesk, Intercom Project Management ClickUp, Asana, Monday.com Automation Tools Zapier (Basic Knowledge) Productivity Tools Microsoft Word, Excel Time Tracking Clockify Cloud Storage Google Drive, Dropbox, OneDrive Appointment and Scheduling Calendly, Acuity scheduling, Picktime. Lead Generation and Email Marketing Apollo Web Development HTML, CSS, JavaScript TRAINING & PROJECTS Hands-on experience with CRM tools (HubSpot, Zendesk, Freshdesk) Simulated customer support workflows and follow-ups Task and workflow management using ClickUp, Asana, Trello, and Monday.com Built basic automation workflows using Zapier ADDITIONAL STRENGTHS Strong analytical and numerical skills Excellent interpersonal and communication abilities Ability to work independently and remotely Fast learner with high adaptability CERTIFICATION IT Support - Digital Witch Community (in view)