Oral Richards
203 Quarry Hill District, Spanish Town, St. Catherine
Email:-Phone:-,-
Professional Summary
A dedicated and resourceful professional with extensive experience in warehouse assistance, security
operations, and customer service. Demonstrates a strong commitment to quality and excellence, with
proven problem-solving skills and the ability to work effectively in team environments. Eager to
contribute to organizational growth and success.
Professional Experience
Customer Service Representative (Health Care) Conduent, 2023 - 2024
Handled a high volume of inbound calls from patients, addressing inquiries about medical services and
insurance claims.
Resolved customer issues promptly, ensuring a positive customer experience and maintaining patient
satisfaction.
Educated patients about available healthcare services, benefits, and procedures.Collaborated with
healthcare providers to facilitate communication and resolve patient concerns.
Documented all interactions accurately in the customer relationship management (CRM)
system.Adhered to HIPAA guidelines to protect patient privacy and confidentiality.
Customer Service Representative ITEL, 2022 - 2023
- Delivered exceptional customer service, handling inquiries and resolving issues efficiently.
- Maintained high levels of customer satisfaction through effective communication and problem-solving
skills.
- Managed multiple tasks and priorities in a fast-paced environment.
Customer Service Representative
Advantage Communication, 2021 - 2022
- Assisted customers with various inquiries and provided accurate information about products and
services.
- Ensured customer issues were resolved promptly, leading to increased customer loyalty and
satisfaction.
- Demonstrated strong organizational skills and attention to detail.
Security Officer
Atlas Protection Limited, 2018 - 2020
- Provided security services and ensured the safety of premises and personnel.
- Conducted regular patrols and monitored surveillance systems.
- Maintained detailed logs and reports of daily activities and incidents.
Security Officer
Quest, 2017 - 2018
- Provided security services and ensured the safety of premises and personnel.
- Conducted regular patrols and monitored surveillance systems.
- Maintained detailed logs and reports of daily activities and incidents.
Warehouse Assistant
Consolidated Bakery - Purity, 2012 - 2013
- Supported daily warehouse operations, including inventory management and order fulfillment.
- Worked collaboratively with team members to ensure efficient workflow.
- Adhered to safety protocols and procedures.
Education
Pembroke Hall High School CXC, 2008
- Mathematics: Grade 3
- English Language: Grade 3
- Principles of Accounts: Grade 2
**Institute of Academic Excellence, CXC, 2010
- Social Studies: Grade 3
- Information Technology: Grade 3
- Principles of Business: Grade 2
Certifications
National Council on Technical and Vocational Education and Training (NCTVET)
Industrial Security Operation Level 1 Certificate, 2018
Skills
- Problem Solving: Adept at identifying issues and implementing effective solutions.
- Multitasking: Capable of managing multiple responsibilities simultaneously.
- Communication: Strong verbal and written communication skills.
- Team Collaboration: Proven ability to work effectively within a team.
- Customer Service: Committed to providing excellent customer support.
- Security Operations: Experienced in maintaining safety and security standards.
Personal Attributes
- Personable: Easy to work with and supportive of colleagues.
- Versatile: Excellent multitasking skills.
- Dedicated: Committed to delivering high-quality work.
- Observant: Pays attention to details and ensures accuracy.
- Flexible: Adaptable to changing environments and tasks.
References: Available upon request.
