Oraka Cecilia Ogechukwu

CECILIA OGECHUKWU ORAKA Dr. Chris Ngige Avenue, Alor | - |- Professional Summary Self Driven, proficient, ambitious and resourceful performer with over 3 years of experience. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Offering excellent communication and good judgment. Meticulous and detail oriented with excellent observational, organizational and communication skills. Skills and Competencies        Office Management and Administration Potential to adapt to new job challenges Initiative and Self Motivation Planning and Organizing Teamwork Confidentiality Proficient in Microsoft Application Packages        Problem Solving and Creativity Client Relations and Management Potential to adapt to new job challenges Proficient in Google Suites Problem Solving and Creativity Administrative Support Oral and Writing Communication Work History VIRTUAL ASSISTANT AND RESEARCH OFFICER National Productivity Centre – New Market, Enugu  6/2016 to 10/2021 Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.  Established administrative work procedures to track staff's daily tasks.  Successfully completed special projects to exceed goals of both my department and overall organization.  Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses by 5%.  Answered and quickly redirected large volume of calls on central system.  Managed calendars to strategically coordinate meetings, appointments and events.  Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.  Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.  Assisted coworkers and staff members with special tasks on daily basis.  Performed research to collect and record industry data.  Increased office participation in special events by creating newsletter with detailed calendars and other office updates.  Managed phone and email correspondence and handled incoming and outgoing mail and faxes.  Opened and properly distributed incoming mail to promote quicker response to client inquiries.  Composed and proofread memos, letters and reports to verify error-free communication.  Completed forms, reports, logs and records to quickly handle all documentation for human resources.  Analyzed and compiled data to prepare comprehensive reports for management.  Answered multi-line phone system and transferred callers to appropriate department or staff member. ADMINISTRATIVE ASSISTANT AND SALES REPRESENTATIVE Delicious Treat Eatery,-Isolo, Lagos. 03/2010 to 10/2013  Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.  Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.  Attended advanced training sessions and conferences to increase product knowledge and productivity.  Surpassed sales objectives several consecutive years by cultivating productive client partnerships.  Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.  Trained and mentored new sales representatives.  Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.  Increased sales by offering advice on purchases and promoting additional products.  Cold-called leads and closed large number of new sales over several months.  Exceeded goals for new accounts in single sales cycle.  Set up calendar with customer birthdays and other special events for personal touch.  Achieved monthly sales goals by promoting product benefits and enrolling new clients.  Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.  Expanded customer base and boosted profit within product line.  Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.  Retained excellent client satisfaction ratings through outstanding service delivery.  Implemented brand marketing and sales campaigns.  Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.  Met frequently with technical, product management and service personnel to stay current on company offerings and business policies. EDUCATION Doctor of Philosophy: Food Science and Technology (In-view) Enugu State University of Science and Technology - Enugu State. Master of Science: Food Science and Technology Enugu State University of Science and Technology - Enugu State. 2017 Post Graduate Diploma In Education: Education Administration National Open University of Nigeria – Kaduna State 2014 Bachelor of Science: Food Science and Technology. Enugu State University of Science and Technology-Enugu State. 2012 PROFESSIONAL TRAINING AND CERTIFICATIONS Udemy Online Course  MS Excel Macros and the basics of Excel VBA  Lead generation, cold email and sales training