Oraduba Chidimma Chizoba

ORADUBA CHIDIMMA - CUSTOMER SERVICE REPRESENTATIVE-- LinkedIn Profile Working Remotely Customer Service Professional | Appointment Setter | Cold Caller ● Experienced Customer service professional with over 3 years in executive support, appointment setting, and outbound calling for international clients. ● Proven track record in delivering outstanding customer service, handling complex schedules, and effectively managing client interactions to increase satisfaction and retention. ● Skilled in streamlining processes, managing customer inquiries, and providing timely, accurate communication across multiple platforms. Skill Overview Outbound Calling & Appointment Setting | International Client Relations | Customer Service & Communication | Team Leadership & Collaboration | Administrative & Executive Support | B2B/B2C | CRM software | Salesforce | Zendesk | Agile tools (Trello, Jira & Slack). Work Experience Customer Service Representative Dees Medical Services Remote (Wisconsin, USA) May 2023 - Oct 2024 ● Handled patient orders through outbound calls to confirm details, explain processes, and provide insurance information, ensuring patient satisfaction and understanding. ● Managed complex insurance verifications by liaising directly with providers, ensuring all documentation and eligibility were compliant and up-to-date. ● Delivered ongoing support for patients and providers, promptly addressing queries and resolving any issues related to orders, claims, and equipment usage. ● Efficiently lead the customer support team assigned to me. Cold Caller | Appointment Setter | Customer Care Sept 2022 - Mar 2023 Biosystem Laboratory Limited Remote (Bedfordshire, England) ● Conducted cold calls to potential clients to secure appointments, achieving a high appointment-setting rate and enhancing customer retention by 15%. ● Responded to over 30 inquiries daily via phone and email, demonstrating problem-solving skills that improved customer satisfaction. ● Maintained detailed logs of interactions and appointments, optimizing data accuracy and reducing repeat inquiries. Customer Service Representative | Outbound Qualifier EON Group of Company Hybrid (Lagos Nigeria) April 2020- Aug 2022 ● Answered constant flow of customer calls with minimal wait times. ● Responded to customer requests for products, services, and company information. ● Participated in team meetings and training sessions via Zoom to stay informed about product updates and changes. Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor. ● Handled customer inquiries and suggestions courteously and professionally. ● Reached out to customers after completed sales to suggest additional service or product purchases. Updated databases to handle customer data. Clarified customer issues and determined the root cause of problems to resolve product or service complaints. ● Tracked customer service cases and updated service software with customer information. Followed up with customers about resolved issues to maintain high standards of customer service. Education/Certification Enugu State University of Science and Technology BSc- Geology and Mining Udemy Customer Service, Customer Support and Experience ALX Africa Virtual Assistant Training