ORA ASSAM-www.linkedin.com/in/oraassam
SUMMARY
● Dynamic Virtual Assistant / Customer Service Representative with experience providing
administrative, technical, and customer support to busy professionals to streamline their
workflows and maximize productivity.
● Competent in Calendar and Email Management, Scheduling, Project Coordination, Data
Entry, and Transcribing.
EDUCATION
University of Calabar – Calabar, Nigeria
BA, Modern Languages
2010 – 2015
WORK EXPERIENCE
Virtual / Administrative Assistant
Pulir Company Ltd - Abuja, Nigeria
2023 - 2024
● Created and maintained a comprehensive database of client information, improving
data accessibility.
● Provided exceptional customer support, resulting in a 96% client satisfaction rate.
Administrative Assistant
SOW Real Estate - Abuja, Nigeria
2022 - 2023
● Skillfully managed administrative responsibilities for the welfare of 68 staff, including:
expense report, data entry, creating meeting agendas, maintenance issues, and
handling of confidential information. Received outstanding feedback ratings.
● Collaborated with peers to plan and successfully implement a scheduling and expense
tracking system that increased staff productivity by 40% and curtailed untracked
company expenses.
SKILLS
● Google Workspace
● Microsoft Office
● Trello
● Communication
● Administrative Support
● Scheduling
